topic Re: Only getting 18 to 30 mps on a 145 mps contract in Full Fibre

Only getting 18 to 30 mps on a 145 mps contract

Wazza1965 — Fri, 10 Oct 2025 10:52:37 GMT

Hi 4 days ago I switched from copper line to optical full fibre , my mps is lower than I had before typically 18 to 30 mps, any advice would be appreciated.

Re: Only getting 18 to 30 mps on a 145 mps contract

MisterW — Fri, 10 Oct 2025 11:09:40 GMT

Is that a wired ( ethernet cable direct to router ) or wirelsss test ?

Re: Only getting 18 to 30 mps on a 145 mps contract

krusty — Fri, 10 Oct 2025 11:11:33 GMT

Are you conducting this speed via a wireless or wired connection.

Have you changed router?

if its the same router, have you tried a router reboot ?

Re: Only getting 18 to 30 mps on a 145 mps contract

Wazza1965 — Fri, 10 Oct 2025 11:18:18 GMT

It's the same router hub 2 and it's a wireless test, I've rebooted router.

Re: Only getting 18 to 30 mps on a 145 mps contract

krusty — Fri, 10 Oct 2025 11:20:15 GMT

Can you try a wired test please. Wireless has too many variables to get a consistent result

Re: Only getting 18 to 30 mps on a 145 mps contract

Wazza1965 — Fri, 10 Oct 2025 11:25:12 GMT

I've no means of doing a hard wired test, the picture when streaming is low quality sometimes worse than others.

Re: Only getting 18 to 30 mps on a 145 mps contract

MisterW — Fri, 10 Oct 2025 11:40:32 GMT

That's not ideal, but try doing a test making sure that the device is connected to the 5ghz wireless and not the 2.4ghz

Re: Only getting 18 to 30 mps on a 145 mps contract

Wazza1965 — Fri, 10 Oct 2025 11:43:24 GMT

How do I do that please

Re: Only getting 18 to 30 mps on a 145 mps contract

MisterW — Fri, 10 Oct 2025 11:46:39 GMT

Check using the Devices list on the Hub GUI. It should show which band each device is connected to.

On the device, check that 'prefer 5ghz' is set (if its available) in the wireless settings

Re: Only getting 18 to 30 mps on a 145 mps contract

Wazza1965 — Fri, 10 Oct 2025 12:12:55 GMT

Hi I checked on router settings and my device is on 5

Re: Only getting 18 to 30 mps on a 145 mps contract

jab1 — Fri, 10 Oct 2025 12:17:07 GMT

Out of interest, what is your 'device'?

Re: Only getting 18 to 30 mps on a 145 mps contract

MisterW — Fri, 10 Oct 2025 12:18:53 GMT

Ok, just re-reading the thread

It's the same router hub 2

Is it physically the same router OR just the same model ?

Has the router changed position in the property ? ( I'm thinking maybe closer to a neighbouring wifi and thus suffering interference )

Re: Only getting 18 to 30 mps on a 145 mps contract

Wazza1965 — Fri, 10 Oct 2025 12:22:13 GMT

It's the router lve had it for about 3 years, it's in exact same place.

Re: Only getting 18 to 30 mps on a 145 mps contract

Baldrick1 — Fri, 10 Oct 2025 12:32:58 GMT

@Wazza1965 wrote:
Hi 4 days ago I switched from copper line to optical full fibre , my mps is lower than I had before typically 18 to 30 mps, any advice would be appreciated.

I assume that the DSL lead is disconnected?

Try a factory reset on the hub by pushing a paperclip or similar in the reset hole. Hold the seitch closed until you get a Green light.

Re: Only getting 18 to 30 mps on a 145 mps contract

Wazza1965 — Fri, 10 Oct 2025 12:52:01 GMT

I've just tried that and mps went up to 45mps

Re: Only getting 18 to 30 mps on a 145 mps contract

krusty — Fri, 10 Oct 2025 12:55:19 GMT

what is the device in question that you are using to test the connection?

Re: Only getting 18 to 30 mps on a 145 mps contract

Wazza1965 — Fri, 10 Oct 2025 12:56:22 GMT

My mobile phone