topic Re: Unhappy with internal FTTP install in Full Fibre

Unhappy with internal FTTP install.

Kimmy — Thu, 18 Sep 2025 13:39:41 GMT

Previous thread:

https://community.plus.net/t5/Everything-else/Full-Fibre-installation-location/td-p/2005927

The interior install I asked for was a cable to be run down from drill hole, into box sited 50cm off the floor concealed by furniture, was told this wasn't possible so I ended up with what is pictured (using 1.5m ethernet which I'll replace with 1m white one, 0.5m was too short).

Can't say I'm entirely happy with the result, I realise there was no choice for the drill hole due to external electric box blocking lower entry but internally it's not great, am due DIY visit from friend A so asked friend B (an IT professional) for recommendations on how to tidy up cables. I suppose I'll get used to it.

This is the pitfall of not knowing details in advance which I mentioned in previous thread as a concern.

Re: Unhappy with internal FTTP install.

bmc — Thu, 18 Sep 2025 13:53:12 GMT

@Kimmy

Given that the entry point was decided by external considerations that's fixed.

However, I see no reason why the ONT could not have been situated to the right of the power socket. There might be a minimum distance required for power interference - others will comment I'm sure.

If you complain about the install (use teh form on the OR website) you might get someone back to move the ONT.

Brian

Re: Unhappy with internal FTTP install.

mystreet1 — Thu, 18 Sep 2025 14:08:51 GMT

If you or friend is good at diy, you could look at one of these kits.

https://www.htdata.co.uk/products/product-highlights/faint-fibre-outlet

Re: Unhappy with internal FTTP install.

Kimmy — Thu, 18 Sep 2025 14:20:30 GMT

I'm definitely not good at diy 😂
My IT friend has suggested wall mounting router, a custom length ethernet cable or trunking.
I'd actually be fine with trunking but for that to be tidy (straight) I'd need to see if OR would return to move ONT towards the right, which would surely then leave me with a defunct drill hole to sort out 🤷🏼‍
What an absolute pain!

Re: Unhappy with internal FTTP install.

bmc — Thu, 18 Sep 2025 15:23:02 GMT

@Kimmy

First thing to do (today) is to complain to OR about the install. If they are happy to come back and move the ONT then you can look at tidying things up. Don't do anything until this is sorted.

Brian

Re: Unhappy with internal FTTP install.

Kimmy — Thu, 18 Sep 2025 15:35:56 GMT

It's not that simple I live in rented property, it's my responsibility to make good any work so I have to weigh up what is absolutely necessary and what's a "nice to have".

Right now I'm not inclined to leave myself with a defunct drill hole to sort out.
I have a chronic illness and as such need to choose my battles carefully.

While I fully appreciate the suggestion and have absolutely taken it on board, my thoughts are the ONT is installed, it is where it is, now I need to try and improve things internally.
I've ordered a 1m white ethernet cable and will use the twist ties to try and straighten out the two cables.

Re: Unhappy with internal FTTP install.

krusty — Thu, 18 Sep 2025 20:07:10 GMT

That is a bad install. the internal fibre cable shouldn't be that short. You said its an internal csp install so it should a case of them unraveling about 1m of fibre cabling.

it should be at the most 10 to 20 minute of work. As for the two holes - hopefully a friend or family member could help and plaster up the holes for you and micro paint plaster for you.

Re: Unhappy with internal FTTP install.

Kimmy — Thu, 18 Sep 2025 20:34:19 GMT

I'll sleep on it, really was the straw that broke the camels back today.
I'm not thrilled about getting it moved, because that means a second drill hole into my landlords property, and what if OR bodge making good the first hole outside? I've seen some horrible photos of them slapping down some clear sealant into brick and saying job done.

Re: Unhappy with internal FTTP install.

bmc — Thu, 18 Sep 2025 21:04:39 GMT

@Kimmy

You stated the incoming fibre is where is it due to external clutter. As such if OR do come round, just ask for it to remain where it is.

It's the ONT that needs moving. Would leave a couple of small screw poles to be patched. OR may well have white sealant which would do the job in the first instance.

Brian

Re: Unhappy with internal FTTP install.

Kimmy — Thu, 18 Sep 2025 21:16:40 GMT

I'll take a post install external photo in the morning, but as you can see from this photo height wise it can't go much lower but there is plenty of horizontal space.

Re: Unhappy with internal FTTP install

Baldrick1 — Thu, 18 Sep 2025 21:30:15 GMT

I would use a hub wall bracket (about £7 from EBay and mount the hub between the power sockets and ONT.

I would suggest using both 13A sockets. It looks like you are using an extension lead with a short cable such that the socket block is hanging down from the plug, The weight of the loaded socket block looks like it is putting strain on the cable clamps. This is very bad practice.

Re: Unhappy with internal FTTP install

Kimmy — Thu, 18 Sep 2025 21:44:43 GMT

I don't wish to wall mount my router.
I have a longer extension cord which I can use and take your point on board, however there are no other power sockets that side of living room so I have chosen not to take both out of use for anything else.

Re: Unhappy with internal FTTP install

Kimmy — Fri, 19 Sep 2025 08:28:43 GMT

External picture.

Re: Unhappy with internal FTTP install

krusty — Fri, 19 Sep 2025 10:13:56 GMT

ahh ok so you do have an external csp.

they should be able to open the csp, unspool some fibre and lower the ont on the inside. The fibre inside is too short! mine was only one cm longer than yours

you will have two old holes which can be plastered though and painted over where the existing ont placement is.Even if you choose not to move the ont get the OR guys back and give you some more fibre

Re: Unhappy with internal FTTP install

bmc — Fri, 19 Sep 2025 10:24:39 GMT

@Kimmy

From the external picture I would leave the incoming cable where it is. As you say it can't go any lower and, to an extent, is nicely tucked "away" in the corner inside.

The ONT can (and should have!!) been installed lower than it is. Given the power socket appears higher than normal it's just possible you could get the ONT installed below this level to make it more out of sight. If not, then along side the socket.

As stated, you'd then have two screw holes to deal with. The OR bod might have sealant with them and, once hardened, a quick sand down and it's ready for painting sometime.

Brian

Re: Unhappy with internal FTTP install

Kimmy — Fri, 19 Sep 2025 10:43:12 GMT

I appreciate all replies.

My flat is an adapted home so yes the plug sockets are all higher than normal.

Looks like I'll be getting onto OpenReach within the next few days to see what they say.

Re: Unhappy with internal FTTP install

krusty — Fri, 19 Sep 2025 13:00:03 GMT

As much as its just words, i'm sorry that this happened to you with the install. if the ont came off and dangled it could given how much fibre was given, break the fibre cable.

Re: Unhappy with internal FTTP install

Kimmy — Fri, 19 Sep 2025 14:47:13 GMT

I've raised a complaint with OpenReach. I asked for an assessment of the situation and a through discussion about the way forward. Said I didn't want the same engineer back.

Also swapped the extension for a longer one, and a shorter ethernet cable.

I'll keep this up to date

Re: Unhappy with internal FTTP install

Kimmy — Wed, 01 Oct 2025 19:22:43 GMT

Finally had initial reply from OpenReach today, they've forwarded it onto the contracted company and asked for photos.

I've laid out my three concerns:
Engineer didn't try hard enough to bring line in lower down.
ONT was plonked on wall without any consideration inappropriately.
The short fibre cable.

I've asked for:
A new engineer to attend and throughly assess bringing line in lower
If that isn't possible, relocate the ONT, sort out the short cable and make good to a high standard.

Re: Unhappy with internal FTTP install

krusty — Thu, 02 Oct 2025 09:10:12 GMT

I know its not part of your complaint, but make sure the photos show how short the fibre cable is.