topic Re: IPTV service has stopped working in Full Fibre

IPTV service has stopped working

polentone — Sun, 14 Sep 2025 12:16:34 GMT

It still works on my tablet if I only use my Giffgaff mobile data but no dice on my android box using my Plusnet internet so I guess it's been blocked? Could a Plusnet employee maybe look into this please as I'm not hanging around with Plusnet if it's no use for IPTV. Thanks.

Re: IPTV service has stopped working

MisterW — Sun, 14 Sep 2025 13:13:20 GMT

Which IPTV service ?

Re: IPTV service has stopped working

polentone — Sun, 14 Sep 2025 13:21:45 GMT

Italian Now TV

Re: IPTV service has stopped working

MisterW — Sun, 14 Sep 2025 13:58:17 GMT

I would have expected that Italian Now TV would not work with a UK IP. I'm surprised that it works on Giffgaff.

One thought, do you have Plusnet Safeguard enabled ?

Re: IPTV service has stopped working

outcast — Sun, 14 Sep 2025 14:39:50 GMT

Google says that NOW TV Italia is geo-restricted, and therefore blocked outside Italy (without using a VPN)

I'm wondering if @polentone normally uses a VPN on their Plusnet broadband (to appear to be located in Italy) ?, and maybe that VPN has lost connection, as it is not unknown for the Plusnet Member Centre firewall to randomly block VPNs if the firewall setting changes from "Off" or "Low" to a higher level of port blocking. Sometimes the firewall unexpectedly changes level setting coincident with an otherwise unrelated account update (that has certainly happened to me at least three times).

Re: IPTV service has stopped working

polentone — Sun, 14 Sep 2025 14:42:43 GMT

No. Switched off. I use a VPN with location set to Italy.

Re: IPTV service has stopped working

polentone — Sun, 14 Sep 2025 14:44:04 GMT

Is there anyway of switching that Firewall off to check if that's the problem?

Re: IPTV service has stopped working

MisterW — Sun, 14 Sep 2025 14:48:42 GMT

@polentone if you are a new Plusnet user then you won't have the firewall facility anyway.

Is your VPN connected ?

Check your public IP using https://www.whatsmyip.org/