topic Re: New contract killed my connection in Full Fibre

New contract killed my connection

Mejisan — Fri, 05 Sep 2025 09:28:36 GMT

Hi there

Im an existing full fibre customer. Just upgraded my package.

Today was activation date

But my internet has cut out.

I use only my own router connected to the ont, no plusnet router.

Ont reporting three green lights so i guess service reaching me.

My router is reporting 'incorrect isp password' - what has happened, what should I try?

Moderator's note:
Duplicate post removed. Cross posting causes confusion, extra work and is against Forum rules

Re: New contract killed my connection

Dan_the_Van — Fri, 05 Sep 2025 09:23:11 GMT

@Mejisan

You have control of the PPPoE password.

The PPPoE and Members centre password as shared, have you changed it?

You can reset the password by either using 'Forgotten my password' on the login screen of the members centre or in Manage Account when logged into the members centre.

Re: New contract killed my connection

Mejisan — Fri, 05 Sep 2025 09:28:34 GMT

Hey dan thanks for replying.

I changed my plusnet login to access my account online about 4 days ago.

Didnt seem to impact my internet commection

Do you think it the contract change amd activation today might have pushed the new password to my router somehow? The problem only happened today

Re: New contract killed my connection

Dan_the_Van — Fri, 05 Sep 2025 09:32:01 GMT

If the connection was dropped for the new service or you've rebooted the router then YES you need to change the password on the router

Re: New contract killed my connection

Mejisan — Fri, 05 Sep 2025 09:41:44 GMT

Done that and im back online!! Thank you

Quick question, on previous contract with plusnet i experienced frequent but momentary loss of useful connection. These were impossible to catch on line tests and i only managed to catch once or twice on speed tests.

What can i do to constantly monitor my connection each day and capture any big slow downs or cut outs automatically?

Re: New contract killed my connection

outcast — Fri, 05 Sep 2025 09:47:21 GMT

@Mejisan wrote:

What can i do to constantly monitor my connection each day and capture any big slow downs or cut outs automatically?

ThinkBroadband Broadband Quality Monitor ?