topic Re: Fibre Property Issue? in Full Fibre

Fibre Property Issue?

bobthegod — Fri, 25 Jul 2025 19:01:04 GMT

Hi, I haven’t had broadband at my property since around 2017–2018. Back then, the connection stopped working, and an engineer said it would cost £300–£400 to fix, so I never went ahead with it.

Now I’m looking to get fibre broadband again (preferably 150–500 Mbps), and I’m unsure if I currently have an active phone line or fibre installed. I fear I don't want to pay anything extra for installation (especially that hefty of an amount of money).

Anyone have any ideas? Thanks.

Re: Fibre Property Issue?

jab1 — Fri, 25 Jul 2025 19:06:06 GMT

@bobthegod Welcome to the forum. What was the issue with the original (presumably ADSL) service?

Full Fibre (FTTP) is a completely different technology, and may not have the same problem, but that is difficult to say without further detail.

Re: Fibre Property Issue?

bobthegod — Fri, 25 Jul 2025 19:08:11 GMT

Thanks for welcoming me, hope you're having a good day! I'm not entirely sure as it's been a few years and I don't entirely remember but I was using Sky Broadband at the time, suddenly connection drops happened and then it just stopped working entirely and then when the engineer came all I remember was it was going to take £300-£400 to fix the issue.

What do you think the best way going about this is as I don't want to just enter a broadband contract to then not be able to use it without paying a hefty amount of money for a fix?

Re: Fibre Property Issue?

jab1 — Fri, 25 Jul 2025 19:12:08 GMT

First things first - can you post a screenshot of the result from this site: https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome , obscuring your address, but including the narrative at the foot?

Re: Fibre Property Issue?

bobthegod — Fri, 25 Jul 2025 19:14:40 GMT

No problem, is this what I need to screenshot

Re: Fibre Property Issue?

jab1 — Fri, 25 Jul 2025 19:17:03 GMT

That says you can get FTTP, but we need to see the narrative at the foot as well.

Re: Fibre Property Issue?

bobthegod — Fri, 25 Jul 2025 19:19:45 GMT

Sorry not too tech savvy, is this the foot?

Re: Fibre Property Issue?

jab1 — Fri, 25 Jul 2025 19:24:40 GMT

Thanks. That idicates that you should have no issues getting FTTP - in fact it looks your only option, and as it is delivered over completely different wires and technology, I doubt your previous problem will affect it.

Re: Fibre Property Issue?

bobthegod — Fri, 25 Jul 2025 19:28:10 GMT

Thank you for your help have a good rest of your day, hope all goes to plan.

Re: Fibre Property Issue?

jab1 — Fri, 25 Jul 2025 19:30:36 GMT

No problem - that is what some of us are here for.

Re: Fibre Property Issue?

bobthegod — Sat, 26 Jul 2025 18:46:00 GMT

Sorry to reply this too late, I shouldn't have any problems right as I also just remembered the engineer (few years ago) said there was a fault/issue with the property? Or is that old news since it's all FTTP now?

Sorry for the late question

Re: Fibre Property Issue?

jab1 — Sat, 26 Jul 2025 18:49:14 GMT

Did he say what the fault was, or where it was? Otherwise, that statement is a tad pointless.

Re: Fibre Property Issue?

bobthegod — Sat, 26 Jul 2025 18:54:07 GMT

He didn't specify what the fault was he just said there was a fault/issue, that's all

Re: Fibre Property Issue?

jab1 — Sat, 26 Jul 2025 19:00:14 GMT

OK - dead helpful, not. However, as FTTP is over a different technology, it mat not matter. To be honest, all you can do is get it installed and make sure the installer checks you have a working connection before he leaves.

Re: Fibre Property Issue?

bobthegod — Sat, 26 Jul 2025 19:02:15 GMT

No problem, thanks for the help and sorry for disturbing! Hope you have a good rest of your weekend.

Re: Fibre Property Issue?

bmc — Sat, 26 Jul 2025 20:48:16 GMT

@bobthegod

The results you posted said you were on an overhead feed. As such something like one of these should be attached to the top of the pole.

These are Connectorized Block Terminals (CBT). From here a new fibre optical cable is run to your property - they may or may not remove the old copper wire. The fibre is brought down to gound level to a Customer Splice Point (CSP) - a box usually, but not always, attached externally.

Inside the property they drill a new entry point but have been known to use the old copper entry point where an Optical Network Terminal (ONT) is attached to the wall. A fibre cable is run out to the CSP where it's joined to the incoming cable. The ONT needs to be near a power source. It's been known that the ONT is positioned in a first floor room and even occasionally in the loft. https://support.aa.net.uk/Openreach_FTTP_ONT

There is a bit of leeway where the CSP and ONT are situated - you talk to the installer on the day. Your router is attaced to the ONT via ethernet cable so can go where ever you're happy to run said cable.

The end story is the fibre optic cable goes nowhere near the old copper network - it may not even go to your local Exchange unless it is one of the thousand or so main Exchanges.

Brian

Re: Fibre Property Issue?

bobthegod — Sat, 26 Jul 2025 20:42:04 GMT

Appreciate this Brian, thanks for more clarification

Re: Fibre Property Issue?

corringham — Mon, 28 Jul 2025 10:16:20 GMT

I'm a bit curious about the cost of £300-400 to fix a phone/broadband fault, and a bit suspicious of the fault being with the "property".

A customer wouldn't usually have to pay for a fault to be fixed.

However, as the service is provided via an overhead line, then there could be a problem with attaching the wire/fibre to the property - for example if the fascia boards were rotten - and the property owner would have to pay the bill for fixing that (although it is unlikely to be the telecoms provider that does that). If it is a problem with the property rather than the previous broadband, then it could well affect FTTP unless the problem has been fixed in the intervening years.

Re: Fibre Property Issue?

jab1 — Mon, 28 Jul 2025 10:18:38 GMT

As the 'problem' isn't defined - who knows?

Re: Fibre Property Issue?

corringham — Mon, 28 Jul 2025 10:39:38 GMT

@jab1 you are right that we don't know what the problem was, but it is described as a "property" problem that would cost £300-400 to fix.

Have you ever heard of a broadband problem with any provider that the customer is expected to pay to fix?

There can be ECCs for new connections, but I've never heard of a charge to fix an existing broadband connection.