topic Re: Having to reset and wifi in Full Fibre

Having to reset and wifi

masterraj — Thu, 19 Jun 2025 11:29:13 GMT

Im having a problem where im having to reset my router everyday as it constantly drops to say 20 - 30 mbps from 450mbps or so and once I reset my router it goes back up to a higher speed. Im on full fiber 500. Im also having trouble where my devices are extremely slow on wifi with no wall and only being about 3 meters away from the router. This is also happening on multiple devices like firestick and mobile phones. Even when I stand next to my router with my phone it is still showing these slow speeds but not at all times. I have also tried changing channels with no difference. This has happened since I moved to a new house a few months ago and did not have the same issues in my last house. Its the same equipment I was using before.

Thanks

Re: Having to reset and wifi

bobpullen — Thu, 19 Jun 2025 11:40:51 GMT

Is the speed drop only seen on Wi-Fi devices or does it affect a device if it's wired to the hub too?

Wireless devices will connect to one of the hub's two radios - 2.4GHz or 5GHz. The former works better at range/with obstructions but is significantly slower (< 100mbps); the latter is a lot faster but not as good at range/with obstructions.

Which band your devices connect to is largely dependent on the device capability/behaviour e.g. if you move away from the hub then a device may drop to 2.4GHz and take some time to move back to 5GHz when conditions improve/you move closer.

It would be interesting to know if the speed returns to normal if you simply toggle Wi-Fi off/on on an affected device when stood next to the hub.

Tip: you can see which devices are connected to which radios by navigating to the Hub manager at http://192.168.1.254 and browsing the Network Map/list of connected devices.

Re: Having to reset and wifi

masterraj — Fri, 20 Jun 2025 17:36:54 GMT

Hi it happens on the wired devices to pc and PlayStation, drops from around 400 to 450 down to 20 to 30 until reset. Thanks

Re: Having to reset and wifi

bobpullen — Fri, 20 Jun 2025 19:29:34 GMT

When the problem occurs, what does the connection speed to your Openreach ONT show in the Hub Manager? From memory it’s seen when clicking the top-left tile at http://192.168.1.254

It should show 1000mbps. I’m wondering if there are occasions where it’s dropping lower. Another thing that would help narrow the cause a little would be for you to try powering the ONT off/back on the next time it happens, instead of the hub, and see if that yields the same outcome?

Re: Having to reset and wifi

masterraj — Mon, 30 Jun 2025 15:23:25 GMT

I will check this today and let you know

Re: Having to reset and wifi

masterraj — Thu, 03 Jul 2025 22:13:57 GMT

I powered it off and it made little difference I reset my router to factory settings and again got speeds of up to 260 now the same night I'm getting 2 mps on my firestick beside my router. My phone has been between 480 to as low as 25. My laptop hardwired was 90.