topic Re: upgrading to fibre 74 in Full Fibre

upgrading to fibre 74

Pete-21 — Mon, 30 Jun 2025 15:47:26 GMT

Hi all, was just trying to upgrade to fibre 74 on the website in my account and the offered package says a router is included - the next screen asks me to purchase a router as my old one is not compatible - can anyone clarify this please.

Re: upgrading to fibre 74

jab1 — Mon, 30 Jun 2025 15:50:08 GMT

What is your current router and what service/package are you currently on?

Re: upgrading to fibre 74

Pete-21 — Mon, 30 Jun 2025 15:52:03 GMT

its the old phone line package (no phone lines end of this year) - just wondering why it says in the offer its included, then asks me to pay for it

Re: upgrading to fibre 74

MisterW — Mon, 30 Jun 2025 15:56:44 GMT

just wondering why it says in the offer its included, then asks me to pay for it

@Pete-21 are you sure its not just asking you to pay P & P ( £6.99 or is ot £7.99 now ? )

Re: upgrading to fibre 74

bmc — Mon, 30 Jun 2025 15:58:53 GMT

@Pete-21

Which PN router do you have?

https://www.plus.net/help/broadband/router-setup-guides/

Are you upgrading to Fibre (FTTC) or Full Fibre (FTTP)?

Yes, the phone line is going sometime in the relatively near future. Are you happy losing it or do you want to keep your number on a VOIP service?

Brian

Re: upgrading to fibre 74

Pete-21 — Mon, 30 Jun 2025 16:04:15 GMT

So if one is included - and i need to take a router for £6.99 am i going to end up with 2 of them ????

Re: upgrading to fibre 74

Pete-21 — Mon, 30 Jun 2025 16:05:53 GMT

adding a router to an included router is one more router than i actually want or need

Re: upgrading to fibre 74

jab1 — Mon, 30 Jun 2025 16:06:26 GMT

So, @Pete-21 , are you saying you currently have a Hub2?

Re: upgrading to fibre 74

Pete-21 — Mon, 30 Jun 2025 16:07:24 GMT

no i dont have an upgraded router

Re: upgrading to fibre 74

jab1 — Mon, 30 Jun 2025 16:08:43 GMT

@Pete-21 did you mean to reply to my last post, but instead hit the wrong button?

Re: upgrading to fibre 74

MisterW — Mon, 30 Jun 2025 16:08:49 GMT

So if one is included - and i need to take a router for £6.99 am i going to end up with 2 of them ????

No, if you click the 'Add Hub 2 router' you'll just be charged the P & P. The 'included' means the normal £99 charge for a new router is included

Re: upgrading to fibre 74

RealAleMadrid — Mon, 30 Jun 2025 16:09:36 GMT

@Pete-21 Router included still means you have to pay P&P charge.

Re: upgrading to fibre 74

wakeman — Mon, 30 Jun 2025 16:13:04 GMT

No. They are offering you the new Hub 2 router with the package, you can buy your own if you want.

They are simply asking for £6.99 for the P&P, which is pretty standard nowadays.

You can also send your old PlusNet (assuming it is a PlusNet one) back for Recycling free.

Re: upgrading to fibre 74

Pete-21 — Mon, 30 Jun 2025 16:16:13 GMT

yep my internets failing im ive got 4mbs max why im trying to upgrade, and the screen jumps usually as i try and click on somthing

Re: upgrading to fibre 74

Pete-21 — Mon, 30 Jun 2025 16:17:15 GMT

clicked fixed instead of reply

Re: upgrading to fibre 74

jab1 — Mon, 30 Jun 2025 16:20:01 GMT

So, you appear to be on the (very old) ADSL product, in which case your current router will not work with Full Fibre, and does need replacing.

Re: upgrading to fibre 74

bmc — Mon, 30 Jun 2025 16:21:20 GMT

@Pete-21

You didn't state which router you actually have. If you have a Hub1 it will work with Full Fibre but performance will tail off regarding speed from FF145 upwards.

Even if you have a Hub2 already getting a second one ensures you have a spare just in case.

Brian

Re: upgrading to fibre 74

jab1 — Mon, 30 Jun 2025 16:24:31 GMT

@bmc I suspect the OP is on ADSL, with a non-fibre compliant router.