topic Re: Service Status Page? in Full Fibre

Service Status Page?

WookieBill — Thu, 19 Jun 2025 18:15:08 GMT

I'm back at my mums, where we have had nothing but trouble with PN since I talked her into singing up for FTTP based on my rock solid FTTC service.

We have been told by support that Open Reach are having issues from Chesterfield (where she is) as far north as York. Is there a service status page anywhere where I can monitor the incident? I know they used to provide one back in the day!

Cheers

Ian

Re: Service Status Page?

jab1 — Thu, 19 Jun 2025 18:31:15 GMT

Unfortunately not, @WookieBill - there used to be an OpenReach data source, but it is no longer maintained.

Re: Service Status Page?

corringham — Thu, 19 Jun 2025 19:49:04 GMT

Try the Zen broadband status page - input your area code and it will show Openreach issues and upcoming work for that area code.

Edit: It looks as if there was an outage affecting Chesterfield between 11pm last night and 5am this morning.

Re: Service Status Page?

jab1 — Thu, 19 Jun 2025 19:50:03 GMT

Have you been there recently, @corringham ? Unfortunately, it is now only displaying 'Planned Maintenance'

Re: Service Status Page?

corringham — Thu, 19 Jun 2025 19:52:38 GMT

Look below at the Past Faults and Maintenance section

Re: Service Status Page?

jab1 — Thu, 19 Jun 2025 19:57:03 GMT

OK - looks like they're 'fiddling' with it - my recent views of that, and the current, do not show current faults under a 'BT' code as it used to.

Re: Service Status Page?

corringham — Thu, 19 Jun 2025 21:12:42 GMT

Reading it again it says:

Maintenance Reference: PW1750255435

Start:	18/06/2025 23:05
Cleared:	19/06/2025 05:00
Duration:	5 Hours 55 Minutes
Message:	Emergency Engineering Works - Full Outage:
Area Codes:	01246 01253 01254 01257 01282 01332 01420 01455 01473 01512 01514 01515 01516 01517 01518 01524 01612 01613 01626 01770 01772 01785 01788 01795 01889 01928 01942

Re: Service Status Page?

WookieBill — Thu, 19 Jun 2025 21:56:06 GMT

That is a shame, it seems like basic customer service to provide that kind of info. Thanks anyway.

Re: Service Status Page?

WookieBill — Thu, 19 Jun 2025 21:56:39 GMT

Perfect,.that page is exactly what I'm looking for!

Re: Service Status Page?

WookieBill — Thu, 19 Jun 2025 21:58:56 GMT

Yes, it seems to be that which is the cause of the problems.. I'm guessing something failed at about half five before they chance to replace it (or someone misread PM and AM?) hopefully I should be back tomorrow morning thanks!

Re: Service Status Page?

Townman — Tue, 24 Jun 2025 16:58:07 GMT

An obscure issue in the BT network relating to Chesterfield and Edinburgh has been identified and resolved earlier today. That might or might not have contributed to your experience.

Re: Service Status Page?

WookieBill — Tue, 24 Jun 2025 18:13:26 GMT

It was indeed! Happily now all sorted thanks to bobpullen and Dave Tomlinson!