topic Re: Inquiry for Full Fibre regarding Flat Installation in Full Fibre

Inquiry for Full Fibre regarding Flat Installation

ArkhamMatt2001 — Wed, 04 Jun 2025 12:08:55 GMT

Hi everyone,
I hope someone can help me with this, I'm currently living in a flat in Liverpool & I have a existing contract with PlusNet (with the Telephone line still up), I was wondering how would the process go for full fibre regarding the living situation that I'm currently in as I'm just concerned about whether I need to let the people that I am renting out from know that full fibre work is taking place?

Hope to hear soon,
ArkhamMatt

Re: Inquiry for Full Fibre regarding Flat Installation

bmc — Wed, 04 Jun 2025 12:38:14 GMT

@ArkhamMatt2001

Is Full Fibre available to you? You can check using the following

https://www.broadbandchecker.btwholesale.com/#/ADSL

If WBC FTTP shows in the left hand window what does the narrative below the results window say about the FTTP install?

When it is available you'll need landlord permission to do the work necessary for the install so you'd need to speak to them first. OpenReach may need wayleave permission to do any work.

Brian

Re: Inquiry for Full Fibre regarding Flat Installation

ArkhamMatt2001 — Wed, 04 Jun 2025 12:56:17 GMT

Hi there, yes it is available as I've just checked and deals come through for full fibre usage so the flat is eligible.

Alright, I'll have to ask for permission off the people in charge if I'm allowed to do full fibre into the flat, like you've just said.

Thank you kindly for your information & advice,
ArkhamMatt

Re: Inquiry for Full Fibre regarding Flat Installation

bmc — Wed, 04 Jun 2025 13:05:25 GMT

@ArkhamMatt2001

Can you post a screen image of the narrative below the results window about the FTTP install. OR may already know that permission is required.

As an aside, I assume you're aware you lose the landline when you move to Full Fibre.

Brian

Re: Inquiry for Full Fibre regarding Flat Installation

ArkhamMatt2001 — Wed, 04 Jun 2025 14:28:35 GMT

Where do I do that, sorry? And yeah of course, I know the landline being stopped as the whole system is being taken down in next couple of years 👍

Re: Inquiry for Full Fibre regarding Flat Installation

bmc — Wed, 04 Jun 2025 14:47:29 GMT

@ArkhamMatt2001

PTSN is being withdrawn. Parts of the copper network will continue to be in use for a good few years. The connection from a property to a FTTC cabinet is copper.

If you wish to keep your phone number you can port it to an independant VOIP provider withing 30 days of your FF going live. Do nothing before this.

To post a screen image take an image and save it to your PC. Reply to a message and above the text reply box is a series of icons. Click on this one and you can add the image to the post.

Brian

Re: Inquiry for Full Fibre regarding Flat Installation

ArkhamMatt2001 — Wed, 04 Jun 2025 14:50:12 GMT

I meant where to find the results of what you said in a previous message and post that to here. I know how to add files & that 👍

Re: Inquiry for Full Fibre regarding Flat Installation

RealAleMadrid — Wed, 04 Jun 2025 14:57:00 GMT

@ArkhamMatt2001 The broadband checker link in message #2 of this thread

Re: Inquiry for Full Fibre regarding Flat Installation

ArkhamMatt2001 — Wed, 04 Jun 2025 15:01:32 GMT

Big problem with that FF Broadband Checker, I don't know any details to input to even check as I don't even use my telephone so I actually don't even know it's number lol

Re: Inquiry for Full Fibre regarding Flat Installation

Mustrum — Wed, 04 Jun 2025 15:03:54 GMT

@ArkhamMatt2001 use the address tab near the top of the page, enter your post code then pick your address from the drop down.

Re: Inquiry for Full Fibre regarding Flat Installation

RobPN — Wed, 04 Jun 2025 15:43:03 GMT

@ArkhamMatt2001 wrote:
... I don't even use my telephone so I actually don't even know it's number lol

@ArkhamMatt2001

Call 17070 (free) and listen to your number being read out to you.

Re: Inquiry for Full Fibre regarding Flat Installation

ArkhamMatt2001 — Wed, 04 Jun 2025 15:59:46 GMT

I've done it now, Thank You! It says that FTTP is possible

Re: Inquiry for Full Fibre regarding Flat Installation

ArkhamMatt2001 — Wed, 04 Jun 2025 16:05:32 GMT

https://i.imghippo.com/files/BKKs8780utM.png
That's the results of the FTTP check at the bottom of the speeds 👍

Re: Inquiry for Full Fibre regarding Flat Installation

bmc — Wed, 04 Jun 2025 16:07:07 GMT

@ArkhamMatt2001

I'm looking to see the actual wording - what it says can tell you more about the install than you may realise.

For example does it say your property is an MDU - Multi Dwelling Unit (block of flats). If so, you may not be the first to ask for FTTP which would probably mean the paperwork for permission has been done. If you are the first, then you do the hard work so others may benefit.

Eitherway, you still need to check with your landlord. Once you have permission you place the order and see what happens.

Brian

Re: Inquiry for Full Fibre regarding Flat Installation

ArkhamMatt2001 — Wed, 04 Jun 2025 16:08:03 GMT

It says single dwelling on the image 👍

Re: Inquiry for Full Fibre regarding Flat Installation

bmc — Wed, 04 Jun 2025 16:13:03 GMT

@ArkhamMatt2001

You posted the image of the results as I was typing so disregard my previous post.

It states single dwelling but with possible wayleave issues so it may not be a straight forward install.

It shows you currently receive your connection via overhead so this is the starting point for an install. They may be able to bring the fibre in via the existing copper entry point (after removing the copper cable) but a power source is required for the ONT. The Router is connected via an ethernet cable so can go anywhere you want.

Brian

Re: Inquiry for Full Fibre regarding Flat Installation

ArkhamMatt2001 — Wed, 04 Jun 2025 16:08:50 GMT

No worries!

Re: Inquiry for Full Fibre regarding Flat Installation

bmc — Wed, 04 Jun 2025 16:26:30 GMT

@ArkhamMatt2001

When you're ready and have your landlord's permission place an order for FTTP and wait and see what happens.

The system will probably give you a provisional install date but this can be ignored as it won't be confirmed until the wayleave issue is sorted. How long this takes is anybodies guess.

If you wish you could phone the PlusNet Customer Options Team on 0800 013 2632 who may be able to provide more details on what's required.

Brian

Re: Inquiry for Full Fibre regarding Flat Installation

ArkhamMatt2001 — Wed, 04 Jun 2025 16:44:20 GMT

Ah okay, no worries, I was just wondering is all as soon, everyone in the area will have to have it done eventually anyway 👍

Re: Inquiry for Full Fibre regarding Flat Installation

bmc — Wed, 04 Jun 2025 18:05:40 GMT

@ArkhamMatt2001

Perhaps, perhaps not.

When PTSN is withdrawn the copper lines from the Exchange to the cabinet become redundant but those serving properties from FTTC cabinets will still be in use.

FTTC is expected to be available for several years to come as I understand it. Those already on it should be able to continue using it for a good while.

However, at some point the Exchange will be declared a Fibre Priority Exchange which means that all new connections will be Full Fibre if it's available at a property and, I think, no upgrades to FTTC services will be allowed. So FTTC will gradually wither away.

As to your own situation you are free to upgrade to Full Fibre anytime you wish with PN but it would cost you a new contract. If remaining on FTTC you willl be moved at some point to what's known as a SOGEA connection which is internet without a phone service. As you don't use the phone anyway you'd not notice the change.

Always happy to hear how the FF install goes if that's what you choose to do.

Brian