topic Re: Very laggy. in Full Fibre

Very laggy.

aj22 — Sun, 01 Jun 2025 22:21:30 GMT

Recently moved to plusnet. Very disappointed as seems to be very laggy. Keeps dropping speeds.
Think I have made a big mistake, never had issue with previous broadband, fibre now is worse.

Re: Very laggy.

MisterW — Mon, 02 Jun 2025 06:28:02 GMT

Is that using a wired or a wireless connection ?

Re: Very laggy.

aj22 — Mon, 02 Jun 2025 15:03:32 GMT

We use both and they both lag. My old broadband with sky worked better.

Re: Very laggy.

lahbrannan1 — Tue, 03 Jun 2025 14:36:48 GMT

Hi Andrew

Thank you for your recent message.

I am sorry to hear of the issues you are facing, I have run a diagnostics test and no fault in respect of the internal socket nor external infrastucture has been detected nevertheless that does not rule out the possibility of there been a WIFI or router problem occuring.

Please could you advise of an appropiate time to get in touch via phone for us to discuss further, alternatively please feel free to reach out to the technical support team who will be able to help further. The number is 0330 123 9123

Thanks

Lee

Re: Very laggy.

aj22 — Wed, 04 Jun 2025 09:07:28 GMT

Anytime today up until 2pm

Re: Very laggy.

Tina11192 — Fri, 06 Jun 2025 09:42:56 GMT

@aj22 Thank you for taking my call, as discussed I will contact you on Monday as we agreed.

Have a lovely weekend ahead!