topic Re: New Customer in Full Fibre

New Customer

phoenix1605 — Mon, 31 Mar 2025 15:09:44 GMT

Hi everyone!

I am a new customer, I transferred over from BT today.

I have full fibre, and I am connected via ethernet.

My current speed (I am on the 900 package) is showing as 450 maximum, with an upload of 110.

Is this normal for the first few days connected, or should I report this as a fault?

(My minimum guarantee is 500).

Thanks!

Phoenix

Re: New Customer

jab1 — Mon, 31 Mar 2025 15:18:37 GMT

@phoenix1605 Where are you seeing these figures?

Re: New Customer

phoenix1605 — Mon, 31 Mar 2025 15:25:13 GMT

Hey,

I am running a speedtest.net via ethernet

Phoenix

Re: New Customer

jab1 — Mon, 31 Mar 2025 15:28:43 GMT

If you are connected via Ethernet, you should, in theory, see the full speed, or very close to it. Are there any other devices in use at the same time?

Re: New Customer

phoenix1605 — Mon, 31 Mar 2025 15:30:49 GMT

Hi John,

Just this 1 PC.
Ethernet was allowing 950 on previous connection provider so I know the cables etc are all ok.

I am wondering if to leave for a few days and see if its a settling issue for the transferred connection?

Phoenix

Re: New Customer

jab1 — Mon, 31 Mar 2025 15:35:02 GMT

@phoenix1605 The only thing I can think is that PN have set you on the wrong profile, but I'm no expert on this - if you are on the 900 profile, then you should expect the full speed from the start.

@MisterW - more your area, I think?

Re: New Customer

bmc — Mon, 31 Mar 2025 15:37:07 GMT

@phoenix1605

I'm not technically minded but from a post just made on another thread it appears your account has been provisioned correctly as you are getting 110 up (which is around what FF900 expects).

Brian

Re: New Customer

phoenix1605 — Mon, 31 Mar 2025 15:38:18 GMT

Hi Brian,

yeh I saw that as well (due to upload being what it is).

Phoenix

Re: New Customer

outcast — Mon, 31 Mar 2025 15:38:41 GMT

@bmc this ?

Re: New Customer

phoenix1605 — Mon, 31 Mar 2025 15:39:46 GMT

Hi again,

Because the upload is 110, this shows the profile is right, so no idea whats going a miss.

Thank you for trying to help and asking others... I really appreciate it, and hope I can join helping others in the future too once I have mine sorted 🙂

Phoenix

Re: New Customer

MisterW — Mon, 31 Mar 2025 15:52:49 GMT

Because the upload is 110, this shows the profile is right, so no idea whats going a miss.

@phoenix1605 normally you are correct but I've seen instances where OR manage to get the downstream profile incorrect and the upstream correct.

There is no settling period for FTTP so its not going to improve in time.

I'd suggest just checking with other speed testing sites (including the BTw one - if its working!) and if they all show the same then report a fault. Don't let them fob you off with 'its in the settling period'.

Re: New Customer

phoenix1605 — Mon, 31 Mar 2025 16:16:48 GMT

Thanks so much. So far all sites are reporting the same thing.
Unfortunately, I am using a BT 2 router as my plusnet router is waiting in a delivery office round the corner for me to collect on Thursday, and so customer service say they cant run tests.
So I will have to wait until then before I can report it, as they are refusing.

Thanks,

Phoenix

Re: New Customer

outcast — Mon, 31 Mar 2025 16:23:22 GMT

@phoenix1605

If you have a laptop or a PC, that you could connect it's ethernet port directly to the ONT (instead of via the router)

you should be able to go in to the network settings, change the connection type to "PPPoE", enter your Plusnet account credentials, and have that one device connected to the internet.

Running speed tests directly on the ONT, will eliminate any question of any bottleneck caused by the router and one of the ethernet cables.

Re: New Customer

phoenix1605 — Mon, 31 Mar 2025 16:36:01 GMT

Unfortunately that hasnt changed anything...

I believe I am incorrectly on a 500 download profile instead of a 900 one.

I will call CS and update what the outcome is.

Thanks so much

Phoenix

Re: New Customer

Anonymous — Mon, 31 Mar 2025 21:13:30 GMT

"I'd suggest just checking with other speed testing sites (including the BTw one"

From what I've seen it is now this - https://fast.com/#

Re: New Customer

tyga2025 — Thu, 03 Apr 2025 21:24:44 GMT

Customers are wondering why are my speeds are flucating on full fibre connection ? dropping speeds etc .

Plusnet knows the answer as Why this is happening but will not give you the information. Techanical Support will not provide you with this information.

You will be shocked if you knew

Re: New Customer

Bella123 — Thu, 03 Apr 2025 21:30:06 GMT

shock us then

Fluctuating Speeds why ?

tyga2025 — Thu, 03 Apr 2025 21:30:09 GMT

Plusnet knows the answer but will not provide you with the information.

Re: Fluctuating Speeds why ?

tyga2025 — Thu, 03 Apr 2025 21:34:01 GMT

You would be suprised if you knew.

I just switched my 500MB sevice over to them on Monday 31st March 2025 .

Now switching my service over to Aquiss

Re: New Customer

tyga2025 — Thu, 03 Apr 2025 21:41:17 GMT

Openreach offered plusnet to opt out of DLM Profile but instead choosed to keep it.

I have it confirmed today ( Berlive me on good Authority ) that they are using DLM Profile on your Full Fibre Connection..

It is not needed on Full Fibre Connection.

This is why your speeds are fluctuating.