topic Re: Bad Upload Ping in Full Fibre

Bad Upload Ping

27KCH — Wed, 19 Mar 2025 11:58:54 GMT

I have recently switched to Plusnet full fibre 145.

The general usage appears to be okay at the moment apart from some connectivity reach issues but I have been told this will be resolved with a different router or a range extender.

However we appear to be having some issues with our upload ping/ latency regardless of the usage and speeds. It ranges from 150ms to 250ms at all times and regardless of location of device.

https://www.speedtest.net/result/17509824502

Is there anything that we could do to reduce this, it appears to be having some affect when gaming. Would a change of router assist with this?

Re: Bad Upload Ping

dvorak — Wed, 19 Mar 2025 13:36:46 GMT

Are these tests wired or wireless? If wireless you need to test with a wired connection.

Re: Bad Upload Ping

jab1 — Wed, 19 Mar 2025 14:27:11 GMT

@dvorak Don’t think it’s a speed thing - rather ping- which won’t be ‘wireless’ related?

Re: Bad Upload Ping

dvorak — Wed, 19 Mar 2025 14:38:54 GMT

latency is always higher over wireless than wifi.

e.g. my home with wireless device 2ft away from router and wired 30 ft cat5e

wired wireless
idle. 6. 10
speed test down 13 25
speed test up 48 73

move my device away from the router and pings increase massively, over 100.

It also depends on background activity

Re: Bad Upload Ping

Windings — Wed, 19 Mar 2025 14:51:37 GMT

Hi @27KCH, I've had a quick look into this for you and performed a line test to see if anything line related is wrong in this instance. The testing has shown a fault that I've reported to Openreach for you today.

Openreach have informed me that there is no need for a visit to the premises to get this resolved for you, it seems the fault is fully external in this case. With any external fault we raise to Openreach, the typical lead times to get this sorted is 2 working days.

I did try to give you a quick call just to have a quick chat about this, apologies if I called at a bad time. I have left you an email letting you know the fault has been raised and have included the fault reference too.

I have also placed a ticket on your account so our offline team can monitor this fault to make sure this gets resolved for you.

All the best

Re: Bad Upload Ping

jab1 — Wed, 19 Mar 2025 15:09:36 GMT

@dvorak wrote:
latency is always higher over wireless than wifi.

e.g. my home with wireless device 2ft away from router and wired 30 ft cat5e

wired wireless
idle. 6. 10
speed test down 13 25
speed test up 48 73

move my device away from the router and pings increase massively, over 100.

It also depends on background activity

Okay - not something I worry about so I bow to your greater knowledge 👍

Re: Bad Upload Ping

27KCH — Wed, 19 Mar 2025 15:11:19 GMT

Thank you for the assistance sorry for the missed call. Hopefully this resolves the issue.

Re: Bad Upload Ping

MisterW — Wed, 19 Mar 2025 15:29:49 GMT

I've had a quick look into this for you and performed a line test to see if anything line related is wrong in this instance. The testing has shown a fault that I've reported to Openreach for you today.

@Windings I'm intrigued as to what sort of fault on an FTTP connection can cause these effects, are you able to elaborate at all without infringing GDPR ?

Re: Bad Upload Ping

LexLex2020 — Thu, 20 Mar 2025 16:02:26 GMT

@MisterW to be honest, test results we get now are so barebones its hard to find out exactly what a cause could be.

On ADSL, FTTC and SOGEA lines we can get slightly more information, such as High resistance faults and Bridge taps for example.

But on FTTP it just displays "external fault send to OR for investigation" or "fault detected please book engineer.

Thankfully the exact details of a fault are pretty useless, either we send someone out and its sorted, or we book an engineer and it's sorted.

And with FTTP things should be simpler than copper based connections when there is a fault. It's usually just significant light-loss or no light at all.

My best guess would be, lower light reading, making the speeds slower, that should realistically increase the ping I should think too.

Hopefully this sheds some light on how we see faults.

It is pretty basic but we really don't need much more.

Thanks, Lex

Re: Bad Upload Ping

MisterW — Thu, 20 Mar 2025 16:10:41 GMT

@LexLex2020 thanks for the reply and information

And with FTTP things should be simpler than copper based connections when there is a fault. It's usually just significant light-loss or no light at all.

TBH I'd expected that FTTP either worked or it didn't, any significant fault would cause a total loss of service!

But on FTTP it just displays "external fault send to OR for investigation" or "fault detected please book engineer.

That's what I would have expected

My best guess would be, lower light reading, making the speeds slower, that should realistically increase the ping I should think too.

I suppose the OP's fluctuating ping could be an intermittent low light reading...