topic Re: Fibre 74 not reaching speed in Full Fibre

Fibre 74 not reaching speed

jenniferedge — Mon, 10 Mar 2025 17:33:12 GMT

I’ve routinely tested my full fibre speed and it’s not even reaching 50, it’s nowhere near 74. I’ve used the text help option that said there’s no issue with the line.
I’ve been sent upgrade offer but I don’t feel I’m getting any service. Anyone else had the same?

Re: Fibre 74 not reaching speed

jab1 — Mon, 10 Mar 2025 17:43:17 GMT

@jenniferedge Full Fibre should give you the advertised speed (or a tiny bit more). What are you using to test, wired or wireless connection?

Can you post the result of speed test from this site, please - https://www.speedtest.net/ - a screen shot would be helpful.

Re: Fibre 74 not reaching speed

outcast — Mon, 10 Mar 2025 18:37:01 GMT

@jenniferedge

Do your "smart light bulbs" or other IoT devices happen to use 802.11g or 802.11a WiFi to connect to your router ?

as typically a WiFi channel will scale the bandwidth down to the speed of the slowest connected device

and your result of 50Mbps is about what might be expected when the channel has scaled to a 802.11g 54Mb limitation.

Did you ever get a WiFi extender to allow you to split the 2.4Ghz and 5GHz bands to have different SSIDs ?

Re: Fibre 74 not reaching speed

jenniferedge — Wed, 12 Mar 2025 18:59:06 GMT

I’m using wireless as I don’t have any wired options like a laptop. I use my phone, tablet and fire stick.
Used the site and it says 59 tonight, can’t seem to add a picture here, I’ve added to my public album.

Re: Fibre 74 not reaching speed

jenniferedge — Wed, 12 Mar 2025 19:02:11 GMT

Yes there’s one smart bulb connected. I didn’t know it would affect speed.

No I’ve not got a WiFi extender, do you have a recommendation? Or should I just disconnect the bulb?

Re: Fibre 74 not reaching speed

jab1 — Wed, 12 Mar 2025 19:04:57 GMT

Ah - more information, which throws more light on the question. If you are using wireless devices, you may not get full speed, as no-one can guarantee it - there are too many variables involved - the age of the device(s), their capabilities, distance from the Hub, obstructions to the signal, to name but a few.

Re: Fibre 74 not reaching speed

jab1 — Wed, 12 Mar 2025 19:07:51 GMT

@jenniferedge wrote:
Yes there’s one smart bulb connected. I didn’t know it would affect speed.

No I’ve not got a WiFi extender, do you have a recommendation? Or should I just disconnect the bulb?

I can't recommend an extender - never used one - but you could try disconnecting the bulb and see if it has any effect, although note my comments above.

Re: Fibre 74 not reaching speed

outcast — Wed, 12 Mar 2025 19:15:57 GMT

@jenniferedge wrote:

... I use my phone, tablet and fire stick.

On each of those devices, look in the WiFi settings, and see if you can 'force' the WiFi to always connect to the 5GHz band.

If you got all your devices on to the 5GHz band, then your 2.4GHz (only) smart bulb can stay where it is.

Re: Fibre 74 not reaching speed

jab1 — Wed, 12 Mar 2025 19:24:43 GMT

I don't know about the firestick - are they 5Ghz capable?, but all my wireless devices - laptop/iPad/iPhone/Freesat box automatically connect to 5Ghz - and stay there, while at home.

Re: Fibre 74 not reaching speed

outcast — Wed, 12 Mar 2025 19:32:30 GMT

@jab1 wrote:

I don't know about the firestick - are they 5Ghz capable?

Yes, but apparently there is no setting to 'force' one band or the other when the SSID is the same on both bands !

Re: Fibre 74 not reaching speed

jab1 — Wed, 12 Mar 2025 19:36:19 GMT

Cheers, @outcast , I asked simply because I've never had one, so didn't know - if I don't need extra information in my ageing brain, I tend not o look for it. 😀

Re: Fibre 74 not reaching speed

outcast — Wed, 12 Mar 2025 19:48:32 GMT

@jab1 no I've never looked at these either !

I've just been looking these things up in the last five minutes.

Smart light bulbs all seem to be limited to only 2.4GHz WiFi band.

The Fire Stick seems to do both bands, but you'd normally choose bands by having different SSIDs on the router.

I would imagine that having the Fire Stick if stuck on 2.4GHz at 50Mbps, wouldn't be a bottleneck.

Hopefully the 'tablet' and 'phone' have more advanced WiFi band settings,

otherwise the answer will need to involve somehow splitting the WiFi band SSIDs.

I wonder why Plusnet seem reluctant to update the Hub Two firmware to have separate WiFi band SSIDs,

it would solve so many wireless related queries asked on this forum, and doesn't feel like it would be much of an effort !.

While they are at it, they could include smart queuing, to overcome the bufferbloat problem on slow upload connections

Re: Fibre 74 not reaching speed

jab1 — Wed, 12 Mar 2025 19:46:57 GMT

The Fire Stick seems to do both bands, but you'd normally choose bands by having different SSIDs on the router.

I would imagine that having the Fire Stick if stuck on 2.4GHz at 50Mbps, wouldn't be a bottleneck.

It might get stuck on 2.4 if I had one - my 7530 only has the one SSID, although I think I can 'split' it - never really looked as everything just 'works', and I don't like introducing un-needed complications if I don't have to.

Re: Fibre 74 not reaching speed

bmc — Wed, 12 Mar 2025 19:47:44 GMT

@jenniferedge

When you reply to a post several icons appear above the text window. This one allows you to add a picture inline.

Note if using a phone it may be different.

Brian

Re: Fibre 74 not reaching speed

outcast — Wed, 12 Mar 2025 19:54:26 GMT

... on a mobile device you'd probably need to go in to the browser settings to choose "desktop site" mode for this site, for the icons to be displayed correctly.

Re: Fibre 74 not reaching speed

jab1 — Wed, 12 Mar 2025 19:52:12 GMT

@bmc If someone (like @jenniferedge ) is using mobile devices, they will have the 'stripped-down' mobile site - you can request the desk-top one - but the mobile site does not have the options for pictures/quoting/text decoration etc.

Re: Fibre 74 not reaching speed

Baldrick1 — Thu, 13 Mar 2025 09:24:19 GMT

@outcast wrote:

I wonder why Plusnet seem reluctant to update the Hub Two firmware to have separate WiFi band SSIDs,.

The Hub 2 uses the core firmware from the BT Smarthub 2. This also has locked bands.. I understand that this is associated with the wireless backhaul needed by the BT version when used in a mesh configuration. This has bot been fully removed from the Hub 2, if you look, the 'hidden' backhaul channel is still present. I can't see this ever changing.

@jenniferedge Another option for splitting the bands: https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Separate-Bands-with-a-Smarthub-2-or-Plusnet-Hub-2/m-p/1843141#M92270.

Re: Fibre 74 not reaching speed

jenniferedge — Thu, 13 Mar 2025 19:54:54 GMT

Thanks for all the help.
When I set up My lightbulb it uses the lower option there was no option for the stick so I’ll look at the links sent

Re: Fibre 74 not reaching speed

oliveoyl983 — Fri, 14 Mar 2025 18:03:47 GMT

I have this issue I spent an hour on the phone a month ago going through everything and it seemed to pick up again. Now I'm back under their agreed minimum, I don't have the time to waste another hour on the phone to get it cranked back up again. Still got 11 months left on my contract 😒

Re: Fibre 74 not reaching speed

jab1 — Fri, 14 Mar 2025 18:08:14 GMT

@oliveoyl983 It is not good practice to 'hijack' another posters topic - even if you have 'the same' problem - it causes confusion, and makes replying a little difficult.

Can you explain in a little more detail what your problem is, please?