topic Re: New Full fiber connection in Full Fibre

New Full fiber connection

andyfzr — Fri, 07 Mar 2025 15:02:26 GMT

I've just had full fibre fitted but I'm only getting 30mb. Do I need to get a faster router cos I'm using the same one I already had. I thought plus net would of sent one

Re: New Full fiber connection

jab1 — Fri, 07 Mar 2025 15:05:23 GMT

Which router are you using, and have you had text and/or email from PN confirming your FF connection is live?

Re: New Full fiber connection

andyfzr — Fri, 07 Mar 2025 15:12:23 GMT

It's a Plusnet hub I think. Same one I had with part fiber. No I've not had notification from them. The engineer was very rude and moaning all the time. He just said your back on now and my router will be fine. I was getting 15mb on half fiber and I signed up for full300 but only getting about 40 to 50mb. I get it that it takes a few days but I thought it would be slot faster, even now. Thanks

Re: New Full fiber connection

Dan_the_Van — Fri, 07 Mar 2025 15:18:59 GMT

@andyfzr

Does the hub have a

single blue light across the middle - Hub One

a circle with blue lights at the top and bottom - Hub Two

You need to be testing using a ethernet wired connection for a true reflection of speed

Re: New Full fiber connection

jab1 — Fri, 07 Mar 2025 15:18:58 GMT

Hub1 (lights across the bottom) or Hub2 (light in the centre)? See here for the difference: https://www.plus.net/help/broadband/router-setup-guides/

It is possible PN have not been informed of the job completion, therefore have not changed things at their end.

The engineer is from Openreach, not Plusnet, by the way.

Re: New Full fiber connection

bmc — Fri, 07 Mar 2025 15:24:43 GMT

@andyfzr

This will help identify your router.

https://www.plus.net/help/broadband/router-setup-guides/

Unless the install was today where PN systems might need time to catch up you should get full speed almost immediately. There is no settling in period.

Did you order a Hub2 as part of the install?

Brian

Re: New Full fiber connection

andyfzr — Fri, 07 Mar 2025 15:26:27 GMT

Just my old hub 2. I've not heard anything from Plusnet. Only getting this now

8.60

Mbps download

6.48

Mbps upload

Latency: 8 ms
Server: London
Your Internet speed is fine.

Your Internet connection should be able to handle streaming an HD video. If multiple devices are streaming video at the same time, you may run into some congestion.

Re: New Full fiber connection

andyfzr — Fri, 07 Mar 2025 15:28:29 GMT

Circle blue light. I think it's b 2. I've had it for a couple of years now

Re: New Full fiber connection

jab1 — Fri, 07 Mar 2025 15:29:24 GMT

OK . Which speed tester did you use, because that is a load of bull? Which socket on the Hub is the Ethernet cable from the ONTplugged into? Check both ends are fully seated.

Re: New Full fiber connection

andyfzr — Fri, 07 Mar 2025 15:43:57 GMT

It was only fitted this morning but I just thought it would be faster than my old one at least. Just tried broadband checker and getting 7mb now
I'll have to wait and see if it settles down. Thanks

Re: New Full fiber connection

jab1 — Fri, 07 Mar 2025 15:47:18 GMT

Can you reply to message #9 please?

Even without the notification from PN, FTTP connections should work as expected once they are properly completed.

Re: New Full fiber connection

outcast — Fri, 07 Mar 2025 15:52:07 GMT

@andyfzr

Perhaps try switching off the new ONT for say 30 seconds, and then switch it back on ?.

Have you removed the old RJ11 VDSL modem cable from the master phone socket ?

Re: New Full fiber connection

andyfzr — Fri, 07 Mar 2025 15:56:12 GMT

Just reset it all and getting 5.4 now. I'll have to contact Plusnet

Re: New Full fiber connection

bmc — Fri, 07 Mar 2025 15:57:48 GMT

@andyfzr

Brian

Re: New Full fiber connection

jab1 — Fri, 07 Mar 2025 15:59:49 GMT

@andyfzr Are you plugged into the WAN port on the Hub, and exactly how are you testing, please?

Re: New Full fiber connection

outcast — Fri, 07 Mar 2025 16:06:09 GMT

Given that it's 16:00 on a Friday afternoon, and Plusnet support staff start disappearing for the weekend from 16:30

I support @andyfzr 's idea to contact support NOW, otherwise it might be next Tuesday before he gets a response.

Re: New Full fiber connection

jab1 — Fri, 07 Mar 2025 16:07:51 GMT

Good idea, @outcast - but some answers to my questions may help us to help him in the meantime.

Re: New Full fiber connection

outcast — Fri, 07 Mar 2025 16:11:35 GMT

I completely understand, but our questions might be delaying @andyfzr in the vanishing time he has left before the weekend to get Plusnet to take a look.

We can always ask questions about speed tests and cables etc in an hours time once any hope of Plusnet support has gone.

Re: New Full fiber connection

Dan_the_Van — Fri, 07 Mar 2025 16:18:25 GMT

There's me thinking that plusnet contact hours for support is 08:00 to 20:00 7 days a week

Re: New Full fiber connection

andyfzr — Fri, 07 Mar 2025 16:18:27 GMT

I've tried a few tests, even the Plusnet one. It seems to be getting slower. It's a hub 2 that I've had for a while. I've tried resetting and checked cables. Maybe like someone said, it's not set up at their end. It was only done this morning. I've logged in to Plusnet but it says there's been m error cos I'm in the middle of switching deals. I'll just have to give it a day or two and see if it sorts itself out. Thanks for helping help