topic Re: Fibre 500 in Full Fibre

Fibre 500

Dc9 — Tue, 21 Jan 2025 11:59:27 GMT

I had this installed on the 10/12/2024 after being told this would be the best package for our busy household remote working gaming streaming etc. I was told download speeds of around 275 and uploads of around 60 to 70. In reality from early on the speeds were mainly around 30 or below download and 5 to a maximum of 15 upload. I persevered for 2 weeks for the bedding in of the broadband and have been struggling ever since. I finally rang customer service today and spoke to Ray who was pleasant professional and he tried a few different things and it seemed to have upped the speeds a little but nowhere near what I was told when ordering. The speeds have now gone back down under 30 or 30 if I'm lucky. I live in Lostock Hall near Preston Lancashire and was wondering if any one has had similar issues and if they could give me any advice. Thanks.........

Re: Fibre 500

jab1 — Tue, 21 Jan 2025 12:09:05 GMT

@Dc9 Welcome to the forums. Unless my understanding of Full Fibre technology is extremely flawed, I think you have been told a load of - to put it politely - rubbish. A properly configured FF500 installation should give much closer to 500Mb/s, with the 275 figure being a worse case scenario. Which Hub/router are you using?

I am myself a bit of a 'novice' when it comes to FTTP, but your results point to something being horribly wrong, somewhere.

@MisterW - any thoughts, please?

Re: Fibre 500

Baldrick1 — Tue, 21 Jan 2025 12:15:25 GMT

@Dc9

How are you measuring your speed, wireless or using a direct Ethernet cable? If wireless the first thing to try is using Ethernet. This will tell us whether you have a network problem or whether it’s simply a wireless issue.

Re: Fibre 500

Dc9 — Tue, 21 Jan 2025 12:15:26 GMT

Thanks for getting back to me I'm not really techy at all I'm just using the white router provided by plusnet. Thanks...

Re: Fibre 500

Dc9 — Tue, 21 Jan 2025 12:18:56 GMT

No I've not tried that but I'm not even sure if we got an ethernet cable but I'll look in the box. Thanks....

Re: Fibre 500

jab1 — Tue, 21 Jan 2025 12:19:29 GMT

@Baldrick1 Unless the OP is using a wireless device a long way from the Hub, those reported figures do not make much sense.

Re: Fibre 500

Dc9 — Tue, 21 Jan 2025 12:21:59 GMT

I know right I'm totally confused too. Constant buffering with streams my son always on my case glitches while gaming etc.

Re: Fibre 500

jab1 — Tue, 21 Jan 2025 12:27:38 GMT

@Dc9 Did you not do any testing/checking before the installation engineer left? They should not have left until you had checked and were satisfied with the job - although I have heard of some of them being 'anxious' to get away.

Re: Fibre 500

Dc9 — Tue, 21 Jan 2025 12:30:40 GMT

No I didn't but he was kind enough to give me his contact number as he only lives round the corner and he said if I have any issues give him a call. So I will give him a call thanks again much appreciated.

Re: Fibre 500

MisterW — Tue, 21 Jan 2025 12:36:55 GMT

I persevered for 2 weeks for the bedding in of the broadband

@Dc9 firstly, there is NO bedding in period for Full Fibre, as @jab1 says, you've been told rubbish!

As for the speeds issue, you really need to do a wired test to determine whether its just a wireless issue or there's a real problem with the service. Speeds are only guaranteed over a wired connection, there's too many variables to guarantee over a wireless one.

Re: Fibre 500

bmc — Tue, 21 Jan 2025 12:38:30 GMT

@Dc9

There will have been an ethernet cable supplied with the Hub2 (along with a phone cable).

You must try a wired test with nothing else running in the background to confirm the speeds you are receivig at the router. It should be close to 500.

Brian

Re: Fibre 500

Dc9 — Tue, 21 Jan 2025 12:42:04 GMT

Thank you for your help much appreciated.

Re: Fibre 500

Dc9 — Tue, 21 Jan 2025 12:42:59 GMT

Thank you for your advice much appreciated.

Re: Fibre 500

Anonymous — Tue, 21 Jan 2025 13:43:28 GMT

@jab1

"Unless the OP is using a wireless device a long way from the Hub, those reported figures do not make much sense."

They might if the OP is experiencing WiFi interference from neighbouring properties.

@Dc9 - how far away are your neighbours house's from yours?

Re: Fibre 500

Dc9 — Tue, 21 Jan 2025 13:48:42 GMT

We live in a detached bungalow and there's another bungalow to our left but nothing to our right but a road as we live on a corner.

Re: Fibre 500

Anonymous — Tue, 21 Jan 2025 13:50:15 GMT

@Dc9

" We live in a detached bungalow and there's another bungalow to our left but nothing to our right but a road as we live on a corner. "

OK, but how far away from your property are they?

Re: Fibre 500

jab1 — Tue, 21 Jan 2025 13:54:31 GMT

@Anonymous wrote:

@jab1

"Unless the OP is using a wireless device a long way from the Hub, those reported figures do not make much sense."

They might if the OP is experiencing WiFi interference from neighbouring properties.

@Dc9 - how far away are your neighbours house's from yours?

.

The neighbours would have to have some serious kit to do that - IMO. I live in a 4-house terrace, with plenty of other networks showing, and get no discernable interference.

Re: Fibre 500

Anonymous — Tue, 21 Jan 2025 14:15:21 GMT

@jab1

"I live in a 4-house terrace, with plenty of other networks showing, and get no discernable interference."

You and your neighbours clearly have your WiFi networks properly set up then, whether by accident or design!

My neighbour, (other half of semi-detached house), for some reason has two independent WiFi networks, (possibly for personal and home business), each using different channels, (I can see them in my WiFi Analyzer app). He also has a number of Wireless Access Points on each network.

As you may be aware, on the 2.4GHz band, whilst there are in theory 11 channels available, there are in fact only 3 that do not overlap each other: channels 1, 6 and 11. The remaining eight channels all overlap two of 1, 6 or 11.

WiFi in my house was so unreliable that I had to invest in a BT Whole Home WiFi mesh system in order to "fight" his system.

In addition, I have found that the default option on many ISP supplied routers: "Smart" channel selection is anything but!

I fixed my WiFi on to channel 1 on 2.4GHz, but I still see my neighbour's two networks alternating between 6 and 11, so I guess they are still set to "Smart" and fighting each other for channel selection!

@Dc9

Have you done a test via ethernet cable yet? That really needs to be the first step so that a network of WiFi issue can be identified.

Re: Fibre 500

jab1 — Tue, 21 Jan 2025 14:35:38 GMT

@Anonymous - it must be by accident, as my neighbours are what you may call 'not that technically aware', although, should I find it a problem, I am quite able to sort myself out.

From what I know of two of the three other properties, they have fairly simple set-ups - no extenders/dual networks/APs - not really needed in what are in effect 2-up, 2-down properties.

Yes, I am aware of the channel issue, I ought to be after 30 years use of the internet. 😉

It may be that my neighbours are using ISP supplied routers set to 'smart' - which as you say, isn't, but I luckily have a 'proper' router - Fritz!Box 7530 - also on 'smart', which seems to be fairly efficient at sorting itself, as I say, I have no obvious issues and to be honest while that continues, I just leave things alone.

Re: Fibre 500

bmc — Tue, 21 Jan 2025 15:07:02 GMT

@Dc9

As stated, you really need the wired test is see if it's a problem with your connection that requires either PN or OR to fix or wether it's a WiFi problem which is your problem.

There is one other thing to mention. I believe, although I stand to be corrected, that with WiFi you'll only get speeds of up to around 400 due to the limitiations of WiFi. I believe WiFi 6 is better but the Hub2 doesn't support this and your equipment also needs to be compatible.

Brian