topic Re: Frequent Internet Disconnections since 11 Dec in Full Fibre

Frequent Internet Disconnections since 11 Dec

iainnapier — Mon, 30 Dec 2024 16:55:12 GMT

Getting frequent dropouts recently since 11 December. Before this, the service was pretty solid for many months. Ive tried to ext the SMS fault line but it doesn't recognise my mobile number (and we don't have a phone line).

Any suggestions of what to do?

Re: Frequent Internet Disconnections since 11 Dec

Townman — Mon, 30 Dec 2024 20:41:29 GMT

Where is this information coming from?

Re: Frequent Internet Disconnections since 11 Dec

iainnapier — Mon, 30 Dec 2024 21:53:58 GMT

This is from my Unifi cloud gateway, which manages my network.

Re: Frequent Internet Disconnections since 11 Dec

Townman — Mon, 30 Dec 2024 22:30:28 GMT

Can you 100% certain that the system is not generating false reports? See https://community.ui.com/questions/Gateway-and-Switch-Connected-alerts-but-no-disconnection/6892b795-174b-4edf-b3ba-2d83d91b33ea and many other similar reports on Google.

Re: Frequent Internet Disconnections since 11 Dec

iainnapier — Tue, 31 Dec 2024 12:37:33 GMT

Thanks for that link, I hadn't seen those before.

I don't think this is a case of false reports, as my secondary "Internet issues" alert system (aka my kids) had confirmed that the internet was definitely not working when there was more than a couple of minutes' break in service!

Re: Frequent Internet Disconnections since 11 Dec

Tina11192 — Thu, 02 Jan 2025 14:20:00 GMT

Hi @iainnapier thanks for reporting this issue, having looked into this further, it seems that you are being affected by a Major Service Outage (MSO).

I've sent you a more detailed email through the account, here's the link: https://www.plus.net/wizard/?p=view_question&id=245441181

Re: Frequent Internet Disconnections since 11 Dec

iainnapier — Tue, 07 Jan 2025 19:16:35 GMT

hi @Tina11192 - is there any way I can check the status of this fault? Others in my street using different providers (BT And Vodafone) have similar problems and use the same network provider and still not resolved.

When the fault is resolved will we get any sort of notification?

Thanks

Re: Frequent Internet Disconnections since 11 Dec

Marsh — Wed, 08 Jan 2025 08:16:35 GMT

Hey @iainnapier,

The way we log Major service outages on our end you will not get automatically notified once it has been resolved I have checked the Major service outage, and it was resolved on January 5, 2025, at 2:42 PM. I also ran a test on your line, and no faults were found.