topic Re: Slow broadband and work VPN keeps dropping out in Full Fibre

Slow broadband and work VPN keeps dropping out

Rshep20 — Wed, 11 Dec 2024 10:19:13 GMT

Recently our broadband connection has seemed slower, sky streaming keeps hanging and work vpn keeps disconnecting. How can I get a check on my line to determine the issues. Should be getting faster speeds with full fibre

Re: Slow broadband and work VPN keeps dropping out

jab1 — Wed, 11 Dec 2024 10:28:21 GMT

@Rshep20 Can you please post a screenshot of your router stats?

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

Obscure your username.

Re: Slow broadband and work VPN keeps dropping out

Dan_the_Van — Wed, 11 Dec 2024 10:34:17 GMT

@jab1

If this is Full Fibre then I would suggest the router stats are not going to reveal anything about the connection, just confirm the WAN connection speed which should be 1000Mbps and the connection up time.

A speedtest might be more helpful

Re: Slow broadband and work VPN keeps dropping out

jab1 — Wed, 11 Dec 2024 10:37:06 GMT

@Dan_the_Van Agreed - however, I see many people posting saying they have 'Full Fibre' when they are actually on FTTC.

Re: Slow broadband and work VPN keeps dropping out

Rshep20 — Wed, 11 Dec 2024 11:08:01 GMT

screenshots as requested

Re: Slow broadband and work VPN keeps dropping out

Rshep20 — Wed, 11 Dec 2024 11:17:47 GMT

posted screenshots

Re: Slow broadband and work VPN keeps dropping out

jab1 — Wed, 11 Dec 2024 11:22:35 GMT

Cheers, @Rshep20 - so you are on FTTP - @Dan_the_Van 's suggestion of a speed test - use Speedtest.net - The Global Broadband Speed Test is valid.

Re: Slow broadband and work VPN keeps dropping out

Baldrick1 — Wed, 11 Dec 2024 12:01:31 GMT

@Rshep20

Can you confirm whether this is using a wired Ethernet or wireless connection? If wireless can you test over Ethernet?

Re: Slow broadband and work VPN keeps dropping out

Rshep20 — Wed, 18 Dec 2024 20:44:19 GMT

Hi,

Performed speedtest with Ethernet. screenshot attached. 94.78Mbps. Would expect more than that.

Re: Slow broadband and work VPN keeps dropping out

jab1 — Wed, 18 Dec 2024 20:53:38 GMT

What speed package are you on, @Rshep20 ?

Re: Slow broadband and work VPN keeps dropping out

dvorak — Wed, 18 Dec 2024 21:09:03 GMT

Assuming it's a 50mb upload is maxing out, 300/50

Re: Slow broadband and work VPN keeps dropping out

jab1 — Wed, 18 Dec 2024 21:19:04 GMT

If that assumption is correct - and I'm not doubting it - then the only thing I saw on that last speed test that would have me asking questions is the ping times, although I don't believe that is the full story - I'm on a 100/20 package and occasionally see 'high' pings, but still get the full D/L speed.

@Rshep20 Do you have machine you can connect direct to the ONT?

Re: Slow broadband and work VPN keeps dropping out

dvorak — Wed, 18 Dec 2024 21:24:01 GMT

could also be a faulty ethernet cable if it's topping out at 100mbps.

Re: Slow broadband and work VPN keeps dropping out

jab1 — Wed, 18 Dec 2024 21:29:46 GMT

Good point, @dvorak . Anyway, I think I'll leave it to those with more knowledge than me - I'm taking a sabbatical (well, nearly) from tomorrow until after the holidays.

Re: Slow broadband and work VPN keeps dropping out

krusty — Wed, 18 Dec 2024 21:31:00 GMT

the 94mbits would be indicative of a faulty cable.

If you have a spare cable can you try that. Also what package you got @Rshep20

Re: Slow broadband and work VPN keeps dropping out

jab1 — Wed, 18 Dec 2024 21:35:09 GMT

One further comment, following @krusty 's post - check both cables, the one from the ONT>router and the one router>test device.

Re: Slow broadband and work VPN keeps dropping out

krusty — Wed, 18 Dec 2024 22:07:58 GMT

Yup.. It could be switching from 1gbits to 100mbits ...

Re: Slow broadband and work VPN keeps dropping out

Rshep20 — Wed, 18 Dec 2024 23:27:57 GMT

I'm on the 300mbps package

Re: Slow broadband and work VPN keeps dropping out

charIie — Sat, 21 Dec 2024 21:58:46 GMT

I encountered a similar issue and initially suspected the cable was the problem since I was only receiving 90 MB speeds, I switched on the Wi-Fi and noticed an improvement to 120 MB. Consequently, I decided to replace the cable. However, during the process, I turned off the Ethernet connection and then re-enabled it. This has resolved the issue and now I’m experiencing a full 500 MB speed. I suggest you try turning off your Ethernet connection and then re-enabling it. Please note that it was on a Mac.