topic Re: OpenReach Appointments in Full Fibre

OpenReach Appointments

bmc — Wed, 04 Dec 2024 15:03:50 GMT

Did anybody know you could change appointments directly with OR online?

https://www.ispreview.co.uk/index.php/2024/12/openreach-website-app-cuts-missed-uk-engineer-appointments-by-30-percent.html

Brian

Re: OpenReach Appointments

jab1 — Wed, 04 Dec 2024 15:12:32 GMT

I did, as that was how OR communicated with me with regards to my installation. Wonder if it also works for 'repair' jobs, although I'm hoping I don't have to find out.

Re: OpenReach Appointments

MisterW — Wed, 04 Dec 2024 15:20:49 GMT

If the appointment is for an upgrade to FTTP then don't change the appt directly with OR. There is an associated order to cease the existing FTTC/ADSL/phone service which is synched with the FTTP install. If OR don't tell PN about a changed appt then you can end up with the existing service cancelled before FTTP is installed!

Best to change the appt via PN

Re: OpenReach Appointments

jab1 — Wed, 04 Dec 2024 15:28:47 GMT

Agreed, in that scenario, @MisterW , but my experience was with Zen, as you possibly know, and they checked with me a couple of days prior to the scheduled date - my OR 'communications' were on the day before, and the day of installation.

Re: OpenReach Appointments

bmc — Wed, 04 Dec 2024 15:48:22 GMT

@MisterW

I should have known it was too good to be true!!!

I guess with an FTTP install you could change the appointment online and then immediately update the Ticket under My Order to show the new date and ask for the associated order to be rescheduled. Or just phone in.

Brian

Re: OpenReach Appointments

MisterW — Wed, 04 Dec 2024 15:51:43 GMT

@bmc it SHOULD be automatically rescheduled eevn if you change directly with OR. However ISTR seeing a post some while ago where the appt was changed by texting OR and they never told PN about it!

So my recommendation would be always change by phoning Plusnet

Re: OpenReach Appointments

Townman — Wed, 04 Dec 2024 18:13:12 GMT

You recall correctly.

These matter should be left in the hands of the leading ISP.