topic Fibre cable down - no contract in Full Fibre

Fibre cable down - no contract

Prologica — Tue, 19 Nov 2024 17:01:01 GMT

Hi All,
My property is on the market and I'm living elsewhere. My fibre contract has been cancelled. The fibre cable reaches the house overhead from a pole and it's come away completely from the pole end. I don't know if it's damaged or not. Does anyone know if I can get this repaired by Openreach without having a contract in place?
Thanks

Re: Fibre cable down - no contract

jab1 — Tue, 19 Nov 2024 17:11:27 GMT

@Prologica As it is OR property, you should be able to arrange/report this direct to them - I'll have a look for the info if you don't find it in the meantime, but I know it is possible.

Try this: https://www.openreach.com/help-and-support/damage-health-and-safety

Re: Fibre cable down - no contract

Longliner — Wed, 20 Nov 2024 14:30:09 GMT

Yes, Openreach will fix its property especially if the pole is near a public thoroughfare. We saw a line had fallen onto a rural road where we walk, called OR on our return at 1120, and they had it fixed when we drove past at 1640 that day.

Mike

Re: Fibre cable down - no contract

Penny — Wed, 20 Nov 2024 16:12:57 GMT

@jab1 wrote:

As it is OR property, you should be able to arrange/report this direct to them

Try this: https://www.openreach.com/help-and-support/damage-health-and-safety

@jab1 A most useful page

Identifying Openreach equipment

First, take a look at our identifying our equipment guide and check that it's ours.

If it is, please contact our damage team by calling us on 0800 023 2023 (choose option 1 and then choose option 1 again).

... also their linked 'identifying our equipment guide' .pdf file.