topic Hub 2 orange and LON light red in Full Fibre

Hub 2 orange and LON light red

map1984 — Thu, 14 Nov 2024 22:37:23 GMT

Hi, at just after 8pm my Internet went down(Doncaster - dn4) , I tried the usual unplug it all (socket and hub) from mains power and back on, no change though.
The plusnet help bot, but I've just got told to text for an advisor in the morning. Anything else I can/ need to do?
Thanks for any help

Re: Hub 2 orange and LON light red

jab1 — Fri, 15 Nov 2024 07:10:55 GMT

A red LOS (not LON) means there is a fault in the Openreach circuit somewhere - you need to contact PN to get them to raise the fault with OR.

Re: Hub 2 orange and LON light red

map1984 — Fri, 15 Nov 2024 08:11:30 GMT

Thanks John, pleasantly surprised to see it came back to life somewhere between midnight and 1am, and seems to be working fine.
Spoiled my night in front of the TV, but relieved to see it's OK! Thanks for your reply.