topic Re: Solid red light on PON in Full Fibre

Solid red light on PON

portalfeline — Thu, 17 Oct 2024 06:38:36 GMT

HI,

As of last night the red light has been solid on the box for PON. So no interenet.

Have done the whole turn off and on in hopes of that working and nothing.

I have also texted the help number but for some reason that isn't working as it is not recognising my mobile number (which is attached to my account) and I do not have a landline number and I am not able to to do a phone call as of now.

Some help would be much appreciated.

Re: Solid red light on PON

jab1 — Thu, 17 Oct 2024 06:45:55 GMT

Welcome to the forums, @portalfeline . The fact you have a red PON light indicates there is a fault in the OpenReach network.

Unfortunately, the BOT does not recognise mobile numbers as a connection if you have FTTP - all you can do (at the moment) , is call Plusnet and report the issue.

Re: Solid red light on PON

willcutforth — Thu, 17 Oct 2024 07:20:51 GMT

@portalfeline We need to book an appointment. When would you be free? The slots are 8-1 or 1-6

Re: Solid red light on PON

portalfeline — Thu, 17 Oct 2024 08:27:26 GMT

HI,

Thank you, any time is good for me.

Re: Solid red light on PON

MatthewWheeler — Sat, 19 Oct 2024 09:34:19 GMT

Hi @portalfeline

Looks like things are back up and running now

Let us know if you have any further issues

Re: Solid red light on PON

adamchurchman12 — Sat, 26 Oct 2024 04:53:05 GMT

Hi,
I now have the same issue, a solid red PON light.
I have also tried turning it off and on and checking the wires are properly connected.
Not sure what to do now other than call.
Any other help would be appreciated.
Thanks

Re: Solid red light on PON

jab1 — Sat, 26 Oct 2024 06:14:14 GMT

Calling in is your only option, @adamchurchman12 , I'm afraid.

For any others with this issue - your only option IS to ring Customer Support - this is a failure in the Openreach network.

Re: Solid red light on PON

willcutforth — Sat, 26 Oct 2024 07:28:00 GMT

I have tested the line and they want to book an engineer @adamchurchman12 please let us know when you would be free?