topic Moving a ONT box in Full Fibre

Moving a ONT box

minkey — Wed, 02 Oct 2024 10:16:50 GMT

Hi.

I have full fibre and would like to know if there a procedure for moving my ONT to a different location?

We are looking to get a house extension which would mean the wall where the fibre enters the house will be demolished, so would like the ONT moved to a different room.

I assume this would require an engineer visit and is a chargeable event?

Does anyone or PlusNet staff know the process for this?

Thanks in advance

Re: Moving a ONT box

bmc — Wed, 02 Oct 2024 11:01:51 GMT

@minkey

Phone PN and ask for them to arrange a visit. I believe the current cost is £160.

If you're getting work done, consider putting in ethernet cables at the same time to help with distributing the internet signal around the house.

Brian

Re: Moving a ONT box

Baldrick1 — Wed, 02 Oct 2024 11:19:17 GMT

@minkey

Is it just the ONT? If you are removing an exterior wall is there an external CSP box that will also need moving?

Re: Moving a ONT box

bmc — Wed, 02 Oct 2024 11:23:42 GMT

@minkey

I've just checked - this appears to be one of those occasions you can contact OR direct. See

https://www.openreach.com/building-developers-and-projects/altering-our-network/for-consumer-and-business-customers

Brian

Re: Moving a ONT box

minkey — Wed, 02 Oct 2024 11:39:00 GMT

@Baldrick1 - The CSP box location is not changing. There currently a black wire which comes from that and snakes around my house to where it enters the to be affected room through the wall into a small white disc and then it goes to the ONT. To my mind, it should be a fairly straightforward move.

@bmc - Thanks for the link. That may be an easier route than going through PN.

Re: Moving a ONT box

mystreet1 — Wed, 02 Oct 2024 11:56:09 GMT

Or you could DIY the move.

Example of how to

https://www.premitel.uk/consultancy/expert-advice/how-to-move-the-fttp-ont/

Re: Moving a ONT box

Baldrick1 — Wed, 02 Oct 2024 14:50:39 GMT

This like a very simple solution providing there's a wall to which the coupler box can be fixed. But if the wall is to be demolished....
Please,no connectors under the floor,

Re: Moving a ONT box

bmc — Fri, 04 Oct 2024 16:28:41 GMT

@minkey

I assume you got a satisfactory reply from OpenReach.

Brian