topic Re: No fibre in Full Fibre

No fibre

Pantsman281 — Thu, 18 Jul 2024 20:03:28 GMT

Internet went down an hour ago no one to talk to to get it fixed, bot no help as it can’t find my number and had to signup again to this group but token errors. Outraged at the moment and due to fly out in the morning. Thanks PlusNet now no access to my security cameras. Wot the … time to lose all internet

Re: No fibre

jab1 — Thu, 18 Jul 2024 20:17:24 GMT

@Pantsman281 (1) Are you actually on Full Fibre? (2) PN support is 0800-2000. (3) A bit more detail would help - like : which router do you have, and what lights, if any, do have on it?

Re: No fibre

Pantsman281 — Thu, 18 Jul 2024 20:27:10 GMT

145mb full fibre. It’s the open reach LOS light is out. It’s the line but the router is a tp-link be 2800

Re: No fibre

Pantsman281 — Thu, 18 Jul 2024 20:28:38 GMT

There is no way to log the fault out of hours, this is just mental

Re: No fibre

jab1 — Thu, 18 Jul 2024 20:34:30 GMT

OK. Unfortunately, the PN faults bot is not set up to deal with FF issues - stupidly, but AIUI, the Openreach system may be able to see the error, and may correct it - I say may as I haven't read up on it's abilities yet.

Re: No fibre

Pantsman281 — Thu, 18 Jul 2024 20:54:20 GMT

Just checked all settings but I am not seeing any server ip. It all looks correct but it’s as thou it’s alll been turned off the server end

Re: No fibre

jab1 — Thu, 18 Jul 2024 20:57:16 GMT

If you have a LOS light, it is most likely an Openreach network fault.

Re: No fibre

James30 — Fri, 19 Jul 2024 16:27:50 GMT

@Pantsman281 Hi, I see as of a minute ago the router has been trying to connect with the wrong password so if it's our router you have, please factory reset it, if it's your own then please reconfigure it with the correct account password.