topic Re: Upgraded from 500 to 900 in Full Fibre

Upgraded from 500 to 900

Djkirk — Tue, 02 Apr 2024 18:25:43 GMT

Hi,

Upgraded online yesterday (April 1st) and had confirmation the upgrade would take place today (2nd April). Nothing yet?

Re: Upgraded from 500 to 900

MisterW — Tue, 02 Apr 2024 18:46:47 GMT

@Djkirk probably the same reason as this thread https://community.plus.net/t5/My-Order/Upgrade-from-150-to-500-FTTP/m-p/1964572#M31164

Re: Upgraded from 500 to 900

Djkirk — Tue, 02 Apr 2024 19:05:07 GMT

I hope so ,but would like it confirmed thanks for your help

Re: Upgraded from 500 to 900

Djkirk — Wed, 03 Apr 2024 06:57:16 GMT

Checked speed this morning still 500 down but upload has gone up to 100 does it take time to go up on download or is there something wrong

Re: Upgraded from 500 to 900

Mustrum — Wed, 03 Apr 2024 07:18:00 GMT

@Djkirk How are you testing your speeds?

Re: Upgraded from 500 to 900

Djkirk — Wed, 03 Apr 2024 07:18:45 GMT

Wired

Re: Upgraded from 500 to 900

Djkirk — Wed, 03 Apr 2024 10:38:13 GMT

Still no speed increase?

Re: Upgraded from 500 to 900

MisterW — Wed, 03 Apr 2024 12:23:47 GMT

@Djkirk are you using a Plusnet supplied Hub 2 or do you have your own router ?

Does the Ookla speedtest ( speedtest.net ) give similar results to the one you are using ?

Re: Upgraded from 500 to 900

Djkirk — Wed, 03 Apr 2024 12:25:36 GMT

Hub 2 and Ookla speed test same results

Re: Upgraded from 500 to 900

MisterW — Wed, 03 Apr 2024 12:56:04 GMT

Thanks for confirming.

You don't have a static IP by any chance ?

Re: Upgraded from 500 to 900

oxytonesam — Wed, 03 Apr 2024 14:20:40 GMT

Not meaning to hijack a thread but I've got the exact same issue, upgrade from 500 to 900 on the 30th of march and I've seen no increase at all. I do however have a static IP, which is why I'm curious.

Re: Upgraded from 500 to 900

MisterW — Wed, 03 Apr 2024 14:52:50 GMT

@oxytonesam has your upstream speed changed to 115Mb ? that would indicate whether the upgrade order has completed.

As to the static IP question, historically there was a setting in the PN system called 'Current line speed', it was used to control downstream bandwidth in association with the Openreach profile. The setting is no longer used on most connections, the exception being those that have a static IP. The setting SHOULD automatically change when the upgrade order is completed. It used to be possible to check the value in the member centre but that seems no longer to be the case.

You might try a disconnect/reconnect of the PPPoE session ( or restart the router ) and see if that fixes the speed.

Re: Upgraded from 500 to 900

oxytonesam — Wed, 03 Apr 2024 15:00:28 GMT

Yeah my upload seems to have changed (109Mbps) but the download has not, restarting the router hasn't done it, I'll reconnecting a go in a bit.

Re: Upgraded from 500 to 900

oxytonesam — Wed, 03 Apr 2024 15:03:21 GMT

How would I go about disconnecting/reconnecting the PPPoE session?

Re: Upgraded from 500 to 900

MisterW — Wed, 03 Apr 2024 15:12:16 GMT

If you've restarted the router, that will have disconnected and reconnected the PPPoE session. You can disconnect the session without a router restart by using the 'Disconnect' icon on the Broadband connection page on the router ( sorry dont know exactly where it is on the HUb2 , I dont use one ). The icon will then change to 'Connect' to allow you to reconnect.

Re: Upgraded from 500 to 900

Djkirk — Wed, 03 Apr 2024 15:31:21 GMT

I phoned Plusnet they told me line will go live after midnight tonight fingers crossed lol

Re: Upgraded from 500 to 900

oxytonesam — Wed, 03 Apr 2024 15:50:40 GMT

Ok, I disconnected and reconnected. Hasn't changed anything. I'm guessing this is something I'll have to go directly to support for then

Re: Upgraded from 500 to 900

MisterW — Wed, 03 Apr 2024 17:38:10 GMT

'fraid so!.

Re: Upgraded from 500 to 900

Djkirk — Thu, 04 Apr 2024 07:07:16 GMT

After being told my speed will increase after midnight still no increase this morning still on 500 instead of 900

Re: Upgraded from 500 to 900

SammyM — Thu, 04 Apr 2024 15:07:43 GMT

Hiya @Djkirk

I have checked your order and it is showing as complete and I'm sorry you are seeing no difference in speed.

Was the speed test run on a wired or wireless connection?