topic Re: Upload speed in Full Fibre

Upload speed

Notoriousxx — Mon, 12 Feb 2024 12:15:30 GMT

Hi,

I have Full Fibre 145 and contract states I should be getting 30mbps upload, but I'm only getting 20. The download speed is fine and at 145mbps.

I have rebooted router and BT box but still the same. Is there anything I can do or configure on the router?

Edit to add:

I have tested on a mobile and tablet and the results are the same. Even right next to the router.

Re: Upload speed

jab1 — Mon, 12 Feb 2024 12:15:02 GMT

@Notoriousxx I'm not certain on Full Fibre, but I do know on ADSL/FTTC the upload speeds are 'best effort', and are not guarantees.

Re: Upload speed

Notoriousxx — Mon, 12 Feb 2024 12:20:43 GMT

Yes, I understand. This is my first time I'm on FTTP, and whereas the download is surprisingly correct (at least for now...), it bothers me that the upload is 10 less than what I am paying and what is advertised.

I am wondering if there may be a setting I need to tweak, or perhaps change to a different channel on the router?

Re: Upload speed

jab1 — Mon, 12 Feb 2024 12:26:48 GMT

As I said, the upload is 'best effort' and not a guarantee - there are various factors which can affect it, but I admit I cannot explain them - you need someone with greater knowledge for that.

From my experience, there is nothing on the Hub which will affect this, and no change of channel will increase it.

Re: Upload speed

MisterW — Mon, 12 Feb 2024 13:13:01 GMT

@Notoriousxx are your tests wired ( ethernet ) or wireless ?

and which speedtester are you using ? the BTwholesale one is notoriously inaccurate

To get an accurate result to determine if a problem exists with the connection, do a wired test using the Ookla tester ( speedtest.net )

Re: Upload speed

Notoriousxx — Mon, 12 Feb 2024 14:06:06 GMT

They are wireless at moment. I use Speedtest by Ookla.

Re: Upload speed

Anonymous — Mon, 12 Feb 2024 14:34:42 GMT

@Notoriousxx in any of your contract documents, emails, etc for your FTTP service, does it show anywhere what your line identifier is ?, this is typically named "BBEU" or "Broadband Service ID", and appears in the format "BBEUnnnnnnnn".

If you know your BBEU number, then I can show you how to find the Openreach upload profile that has been provisioned on your line, and check whether it has been set to 30Mbps or 20Mbps (the latter would explain your speed test result).

If you can't find your BBEU, it would be worth asking Plusnet Support to let you know what it is, for future line testing.

Re: Upload speed

Notoriousxx — Mon, 12 Feb 2024 14:50:26 GMT

I can't find it. It would be helpful if a member of staff could provide this for me. The contract summary document I received says estimated upload 30mb - 30mb and no lower...

Re: Upload speed

jab1 — Mon, 12 Feb 2024 14:53:10 GMT

The contract summary document I received says estimated upload 30mb - 30mb and no lower...

As above - it says estimated - not guaranteed.

Re: Upload speed

Notoriousxx — Mon, 12 Feb 2024 14:55:14 GMT

I am fully aware it says estimated.

Re: Upload speed

Anonymous — Mon, 12 Feb 2024 15:02:27 GMT

@Notoriousxx were your wireless speed tests done on 2.4GHz or 5GHz WiFi ?

Re: Upload speed

Notoriousxx — Mon, 12 Feb 2024 16:55:33 GMT

5Ghz.

Re: Upload speed

MisterW — Mon, 12 Feb 2024 17:08:51 GMT

In my experience, providing the machine doing the speed test is capable and the local environment i.e wifi is capable , then FTTP goes at the provisioned speeds.

Running a wired speed test, if possible, eliminates most most of the variables

Re: Upload speed

Notoriousxx — Mon, 12 Feb 2024 17:10:59 GMT

I did a wired and it's stil 20mbps upload.

Re: Upload speed

Anonymous — Mon, 12 Feb 2024 17:18:20 GMT

@Notoriousxx are you using a Plusnet router, or something else ? - and in either case what router model ?

Re: Upload speed

Notoriousxx — Mon, 12 Feb 2024 17:18:21 GMT

I would like a Plusnet Team member to check my settings as PlanetX advised if possible. I can't find the BBEU number to check whether you have enabled the correct upload speed.

I can't find any live chat or email address to contact.

Re: Upload speed

Notoriousxx — Mon, 12 Feb 2024 17:31:24 GMT

I am using the router that came with the package. Plusnet Hub Two FTTP.

I have also just re checked my email and it states:

At peak times, we estimate that you'll get the following speeds on your line:
Download: 145 - 160Mb
Upload: 27 - 30Mb
Minimum Guaranteed Speed: 80Mb

Maximum download speed: 160Mb, Maximum upload speed: 30Mb, Minimum upload speed: 27Mb

I'm not even getting 27Mb... Just 20. Very great start.

Re: Upload speed

Anonymous — Mon, 12 Feb 2024 17:46:42 GMT

@Notoriousxx

Using a WIRED Ethernet connection, can you run this test - https://www.waveform.com/tools/bufferbloat

When completed, where it says "Share your results:", on the right hand side press the <Copy> button

and then reply here and <Paste> the link.

Re: Upload speed

Notoriousxx — Mon, 12 Feb 2024 17:41:41 GMT

I will do this when I'm back home Friday and let you know. Thanks for trying to help with this.

Re: Upload speed

Townman — Tue, 13 Feb 2024 12:44:49 GMT

How confident are you that your PC can send data faster than 20mbps?

What else might be making concurrent use of the connection - for example Cloud back up activity? There can be a lot which is going on which is not entirely visible.