topic Re: Hub Two - stuck on green light in Full Fibre

Hub Two - stuck on green light

Suarez — Wed, 14 Feb 2024 09:29:48 GMT

Hi,

This morning my Hub Two router changed from blue to green, cutting off all connectivity.

I've tried turning off and on again, but the green light remains.

I followed the FAQ for solutions, and then tried to factory reset with a paper clip, but the light just remains green. I held in for 20 seconds +.

How do I fix this?

Thank you.

Re: Hub Two - stuck on green light

jab1 — Wed, 14 Feb 2024 09:35:36 GMT

What are your ONT lights showing? If they are all green, I suspect a fault with the Hub.

Re: Hub Two - stuck on green light

Suarez — Wed, 14 Feb 2024 09:38:33 GMT

Hi,

They are green except LAN.

Re: Hub Two - stuck on green light

Suarez — Wed, 14 Feb 2024 09:39:20 GMT

Oh wait, LAN green again.

Re: Hub Two - stuck on green light

Suarez — Wed, 14 Feb 2024 09:41:15 GMT

And now LOS is off.

All 3 others on.

Re: Hub Two - stuck on green light

jab1 — Wed, 14 Feb 2024 09:41:38 GMT

OK. I would suggest my initial thought is correct. Best bet is to call Plusnet.

Re: Hub Two - stuck on green light

jab1 — Wed, 14 Feb 2024 09:44:37 GMT

@Suarez wrote:
And now LOS is off.

All 3 others on.

LOS being on - green? - would suggest a fault in the OR network. Having said that, my understanding is that should be 'off' if the network is OK.

Re: Hub Two - stuck on green light

Suarez — Wed, 14 Feb 2024 09:45:14 GMT

Will do. Thanks.

Re: Hub Two - stuck on green light

Suarez — Wed, 14 Feb 2024 09:45:46 GMT

LOS was always off. I was being dim sorry.

Re: Hub Two - stuck on green light

MisterW — Wed, 14 Feb 2024 09:56:28 GMT

LOS being on - green? - would suggest a fault in the OR network

Just for info, LOS will never be green. Its either OFF (normal) or RED (fault).

@Suarez as @jab1 says , you've got a faulty router. Green is only shown during startup, so that implies its not starting up properly, hence its likely faulty. Call Customer services, they should arrange a replacement

Re: Hub Two - stuck on green light

jab1 — Wed, 14 Feb 2024 09:58:49 GMT

yep, sorry @MisterW - I know LOS is either off or red, the OP got me a bit confused.😀

Re: Hub Two - stuck on green light

MisterW — Wed, 14 Feb 2024 10:08:54 GMT

and you'll get to see it in real life soon...

Re: Hub Two - stuck on green light

jab1 — Wed, 14 Feb 2024 10:17:25 GMT

Hopefully LOS = permanently 'OFF' 😀

Re: Hub Two - stuck on green light

RobPN — Wed, 14 Feb 2024 10:40:12 GMT

My ONT doesn't have a LOS light.

It has an 'Optical' which seems to be dual-purpose, so under normal circumstances it is green but goes red if the service is down.

Admittedly it is a fairly old 4-port version which has been in place since 2015.

Re: Hub Two - stuck on green light

MisterW — Wed, 14 Feb 2024 10:46:20 GMT

That's a 'blast from the past'!

It would appear that your Optical light is a combination of the PON and LOS lights on the later ONTs

Normally PON is GREEN , going OFF when a fault detected

Re: Hub Two - stuck on green light

ClaudiaG23 — Wed, 14 Feb 2024 18:25:10 GMT

@Suarez I can see a new router has been sent out today, I can also see you've got a active connection. Is everything working now?

Re: Hub Two - stuck on green light

Suarez — Wed, 14 Feb 2024 18:37:54 GMT

Hi,

Yes, we did some testing with customer service.

We found that when 2 of the 3 ethernet cables were plugged in, the router reverted to the green light. It was working with only 1.

So a new router was sent.

I have since tried the other two ethernet cables later, and this time the router did not go green.

At the moment, all working okay.