topic Re: Constant dropouts unlimited fibre extra in Full Fibre

Constant dropouts

ekentbadger — Sun, 04 Feb 2024 18:14:30 GMT

We've upgraded to Full Fibre to attempt to get over poor bandwidth. But now we have similar regular complete dropouts starting friday evening and lasting all weekend. Once i can work out how to get a copy of our connection history Ill put it up here for the More Experienced Members to advise.

Currently im starting to think of buying a 3rd party router !!!!

Re: Constant dropouts unlimited fibre extra

jab1 — Sun, 04 Feb 2024 18:18:21 GMT

@ekentbadger If you have upgraded to Full Fibre, I strongly suggest you start your own topic on the relevant board - 'piggy-backing' on another users problem causes confusion, especially if they are different technologies/issues.

Moderator's note:
Thread moved to its own topic.

Re: Constant dropouts

MisterW — Sun, 04 Feb 2024 19:06:58 GMT

But now we have similar regular complete dropouts starting friday evening and lasting all weekend

@ekentbadger do the lights on the ONT change when it drops out ?

Re: Constant dropouts

ClaudiaG23 — Mon, 05 Feb 2024 09:05:29 GMT

Hi @0rangecake I've run a test on your line and a fault has been found. We'll need to book an engineer visit to your property. Can you pop me a private message with your availability please and I can look into getting this booked for you.