topic Re: DNS down - set your DNS servers manually in Full Fibre

DNS down - set your DNS servers manually

DafOwen — Mon, 15 Jan 2024 16:48:24 GMT

I seem to be having DNS issue again (Similar to the big issue a few months ago) - can't resolve URLs

Multiple devices, Hub two, Full fibre

Using google DNS 8.8.8.8 works

Thought I'd post in case others have an issue

Re: DNS down ?

laskeym — Mon, 15 Jan 2024 16:34:47 GMT

Same issue here, as of a few minutes ago. Hub Two, full fibre.

Re: DNS down ?

jwsg — Mon, 15 Jan 2024 16:35:25 GMT

Also fttc - many reports on downdetector

Re: DNS down ?

bladerunner — Mon, 15 Jan 2024 16:41:20 GMT

same thing, I suggest you go to 1.1.1.1 - much faster browsing response times, I wont miss the native dns server

Re: DNS down ?

rs3100 — Mon, 15 Jan 2024 16:41:54 GMT

Same here. Just switched to Google's DNS and back up and running.

Re: DNS down - set your DNS servers manually

bioforger — Mon, 15 Jan 2024 16:51:39 GMT

Yep same here, when are they are going to fix this properly? 😕

Re: DNS down - set your DNS servers manually

Morf — Mon, 15 Jan 2024 16:59:07 GMT

Hub One router here, and no ability (that I can find) to change the DNS on the router itself, so I'm having to change it for every single device.

Re: DNS down - set your DNS servers manually

arjsmith91 — Mon, 15 Jan 2024 17:00:18 GMT

Changing your computers DNS setting has fixed the problem for me. Here's a link for those wanting to know how to do it:

https://developers.google.com/speed/public-dns/docs/using

Re: DNS down - set your DNS servers manually

willcutforth — Mon, 15 Jan 2024 17:00:51 GMT

This is the statement being put out:

"I'm sorry to hear your internet has gone down, we've been made aware of a mass outage that's currently being investigated as a priority. We don't have an estimated fix time but are working hard to get this resolved quickly for you. "

Re: DNS down - set your DNS servers manually

willcutforth — Mon, 15 Jan 2024 17:01:34 GMT

Don't change DNS settings please.

Re: DNS down - set your DNS servers manually

jwsg — Mon, 15 Jan 2024 17:03:54 GMT

29K reports on downdetector - also 1K for BT

Not everyone will know how to change DNS - luckily Hub 2 allows it - cant understand why no fallback DNS when the effect is so widespread

Re: DNS down - set your DNS servers manually

Sookie — Mon, 15 Jan 2024 17:04:30 GMT

It’s only down for my pc and phone; everywhere else works just fine, should I just wait until it’s fixed and assume it’s a providers issue?

Re: DNS down - set your DNS servers manually

Morf — Mon, 15 Jan 2024 17:06:21 GMT

@willcutforth wrote:

Don't change DNS settings please.

Really? If I hadn't, I wouldn't be reading this post right now.

Is there an ETA on a fix? Failing that, is there any way for me to change the DNS on a Hub One router so that I don't have to do it manually for about 30 devices?

Re: DNS down - set your DNS servers manually

Morf — Mon, 15 Jan 2024 17:06:01 GMT

@jwsg wrote:

29K reports on downdetector - also 1K for BT

Not everyone will know how to change DNS - luckily Hub 2 allows it - cant understand why no fallback DNS when the effect is so widespread

Both the primary and secondary DNS on my HubOne are unresponsive. The fallback fell down too.

Re: DNS down - set your DNS servers manually

probedb — Mon, 15 Jan 2024 17:06:54 GMT

Unfortunately when you're working from home that's not a useful answer. It went down a month ago for a short while, this time it's down for much longer. There is nothing wrong with people changing their DNS settings, either at the router level or on each device, it can always be put back, however as others have said when this happens frequently you can't expect people to wait for a fix.

Also why are you asking people not to change their DNS settings? What are you doing on your DNS servers that are different to Google and/or other free DNS providers?

Re: DNS down - set your DNS servers manually

helstern — Mon, 15 Jan 2024 17:07:22 GMT

whereis it put out?

Re: DNS down - set your DNS servers manually

Mark63 — Mon, 15 Jan 2024 17:08:40 GMT

My internet access conked out at about 16:20. I could ping IP addresses , but not web addresses, a sure sign of DNS issues.

Anyway, now running on Google DNS settings.

I suspect the same thing happened at 08:00 hrs last week, Wed 12th I think it was ?

Re: DNS down - set your DNS servers manually

Mav — Mon, 15 Jan 2024 17:14:56 GMT

@willcutforth wrote:

Don't change DNS settings please.

@willcutforth

Not sure why you are saying that?

My daughter and ex-wife who are around 30 miles away have lost their connection so did I but my wife's, in the same house as me, is fine.

I changed to Google's DNS and it's back up. In fact, I'm not sure why I wasn't using Google's as that's usually the first thing I do on a new connection.

Edit: I changed DNS on PC

Re: DNS down - set your DNS servers manually

DafOwen — Mon, 15 Jan 2024 17:19:43 GMT

I would add for IT novices - my suggestion was to change DNS server IP on computer/device, not the router.
Mind you - not sure if it's possible on the router.
I don't know if it's easily possible on mobile devices.

I would update my original message - but option seems to be gone now.

Re: DNS down - set your DNS servers manually

Welshsteve — Mon, 15 Jan 2024 17:13:14 GMT

All my devices dropped about an hour ago, apart from one which is connected to a VPN for work. Strange how that has stayed up.

Any news on when this is going to be fixed?

We'll be getting no refund or compensation for loss of service so I'd expect this to be fixed pretty sharpish