Frequent disconnections.

NaRyan — Thu, 26 Oct 2023 01:11:29 GMT

For the last few days I have had several disconnections, that have mostly taken a minute or so for it to reconnect, apart from the one today at just after midnight, that took 20 or so minutes to reconnect.

I have checked the Openreach ONT when it has disconnected but it always has 3 green lights, So I don't think it is an issue with that (unless by the time it has disconnected and I notice, it has reconnected)

I am using a TP-Link ER605 (Firmware 2.2.2) as my router, I replaced the PlusNet Hub2 as back when I got my Full Fibre connection the PlusNet Hub2 would crash every 2 days and require a power cycle to get it working again.

I did try the Plusnet Hub2 again, as I noticed it had recived firmware updates since I had last used it, but I guess since the Hub2 has not been used for a while (10+ months), it had been removed from the system that supplys the Firmware upgrade, So I switched back to the ER605 as I would just be adding another issue into the mix since the Hub2 would just do the lock up\need power cycle thing every 2 days.

The issue is always the same when I look at the ER605 log.

It states the following (some info might be incorrect as the ER605 clears the logs if power cycled, and I done that tonight due to the long time in getting a working connection, And while the ER605 has a button to save the log file, it does not seem to do anything)

I always see the following when the disconnect happens:

PPPoE Session Ended (I think this is what it says, but if not it is something similar)

WAN: PPPoE began connecting automatically.

[router-mac-address]: PPPoE <myusername>@plusdsl.net failed to connect to the server because sending PADI times out.

(does above thing a few times, sometimes once before it connects, but after 3 attempts it goes back to PPPoE began stage)

It can repeat the above stage once or multiple times before it gets a connection where it just gives the usual networking technobabble.

WAN: PPPoE began connecting automatically.

WAN: PPPoE Discovery phase negotiation succeeded. (AC-MAC=mac-address-here, Session-ID=#x#x##)

WAN: LCP negotiation succeeded. (MTU=1492, AUTH=chap) (says this twice)

WAN: <myusername>@plusdsl.net authenticated.

Then a bunch of info about how it has connected and info about ip address, peer ip address and the DNS servers.

Is this something that I will need to get Plusnet to look into, as I have checked all the hardware\cables I own and found nothing wrong with them.

The only major thing of note that I have noticed is the person in the flat below me got a new router from his ISP, so I don't know if he is getting an upgrade or it was just a new router.

Only reason I am wondering if it might be related is on several occasions when his "ISP" has been doing stuff on his connection they have either attempted to take over my Internet Connection & phone line (back when I had one, multiple times), and a few times they mucked up my connection by moving my connection in the cabinet to a different port.

But that was back in the FTTC days, so I don't know if FTTP works in a similar way, and with how they have mucked me about several times, when I seen the new router, all the red flags were raised.

Re: Frequent disconnections.

TheJayBee — Sat, 09 Dec 2023 15:52:58 GMT

Did you fix your problem?

I have the same router on the same firmware level (2.2.2) and I’ve not had any issues.

Re: Frequent disconnections.

NaRyan — Sat, 09 Dec 2023 19:05:01 GMT

Yeah it started behaving, without anything having to be done.

Guess it was just one of those random internet things that start and stop without having to do anything.

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Frequent disconnections.

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