topic Re: No internet after setup in Full Fibre

No internet after setup

Gorgecheddar — Fri, 10 Nov 2023 04:13:55 GMT

Hi there,

I have today received my router, it is all connected but it tells me that I have no internet. Upon looking at other threads I have gone into the advance settings and the username is setup@. When I change this to my username and password it will not reconnect and the router goes orange and will not let me reconnect again so I have to do a factory reset. The username and password are both correct and I have triple checked this. Any ideas?

Re: No internet after setup

jab1 — Fri, 10 Nov 2023 06:34:44 GMT

@Gorgecheddar Is this a new Plusnet connection, on which service (FTTC?FTTP), and have you been advised by PN that your service is live?

Re: No internet after setup

ClaudiaG23 — Fri, 10 Nov 2023 17:53:33 GMT

Hi @Gorgecheddar I can see you've had a connection for the last half hour, is it now working for you?