topic New Fibre Connection in Full Fibre

New Fibre Connection

markburkinshaw — Wed, 11 Oct 2023 08:04:14 GMT

Morning

(Openreach installed Fibre onto my poles around a month ago)

Had My 900 Fibre Installed on the 9th ( im semi rural im in the first in my area to get fibre installed)

Engineer did the install and said that the line hasent been activated yet as its new and im first customer, he told me it would be activated on the 10th as he has to send my details off..however it still wasent working yesterday

Im currently using mobile data to work from the computer and its eating it, luckily im in the office rest of the week.

before i go phoning and making complaints as they cut my old phone line off the pole leaving me without internet altogether, the Small modem they installed inside the house has 1 green and 1 red light showing..do i need todo anything myself?

Re: New Fibre Connection

jab1 — Wed, 11 Oct 2023 08:37:27 GMT

Which light is red?

Re: New Fibre Connection

markburkinshaw — Wed, 11 Oct 2023 08:42:35 GMT

On the ONT its the LOS light is red

Power - Green

LOS - Red

POS - Unlit

Lan - Green

Thanks

Mark

Re: New Fibre Connection

MisterW — Wed, 11 Oct 2023 08:46:56 GMT

Disconnect or fault in the fibre network! Nothing you can do other than call Plusnet to find out what the situation is.

Re: New Fibre Connection

markburkinshaw — Wed, 11 Oct 2023 08:53:57 GMT

Thanks

Yes the engineer did say the line on the pole wasent active yet, but would be within 24 hours, and that was at 3pm monday afternoon

honestly im a little annoyed that they are selling a product and cant provide it within a reasonable time, the main bt exhange for my area is 100 yards away from me aswell

ill give plusnet a ring shortly