topic Re: LOS light is red on ONT in Full Fibre

LOS light is red on ONT

Ij78 — Fri, 29 Sep 2023 15:41:47 GMT

Been on Fibre 900 for one week. All good until today when I got a red LOS light in OpenReach ONT.

Checked all cables in and out and reset ONT. Raised a ticket with PlusNet but no engineer available for three days, so no internet until then.

Feel sad that I left old provider now but any advice of things to do / try ?

Re: LOS light is red on ONT

MisterW — Fri, 29 Sep 2023 15:54:12 GMT

but any advice of things to do / try ?

@Ij78 there's nothing that YOU can do. LOS indicates a fault on the external network, it will need OR to investigate and fix.

Re: LOS light is red on ONT

willcutforth — Sat, 30 Sep 2023 12:25:29 GMT

@Ij78 sorry to hear you are having issues, I'm going to send you a PM to get your username and then I will test everything for you.