topic Re: Full Fibre installed last week - no internet connection since this afternoon in Full Fibre

Full Fibre installed last week - no internet connection since this afternoon

Mollymoo10 — Tue, 01 Aug 2023 21:41:41 GMT

Hi Folks. Full Fibre installed last week all has been fine until this afternoon when internet suddenly stopped working. All lights on openreach ONT appear to be ok. LOS light is the only one not illuminated green and hub 2 light is blue which would indicate everything should be ok. Ive tried switching both router and ONT box off several times but no success. Anyone any ideas what the issue could be? Thanks

Re: Full Fibre installed last week - no internet connection since this afternoon

Baldrick1 — Wed, 02 Aug 2023 07:13:23 GMT

@Mollymoo10 Welcome to the Community forums.

THere are many possible causes. Report a fault using the mobile phone bot, see https://www.plus.net/help/report-a-problem/broadband/#broadband

Re: Full Fibre installed last week - no internet connection since this afternoon

bobpullen — Wed, 02 Aug 2023 10:17:09 GMT

I understand this has since been resolved following a factory reset of the router.