topic Re: FTTP swap over in Full Fibre

FTTP swap over

cbcadmin — Fri, 28 Jul 2023 10:55:24 GMT

I am transferring to Plusnet FTTP from Vodafone FTTP.

I understood that an engineer does not visit the property in such situations. However I have just been told by an M.J. Quinn area manager this is not the case. With fibre an enginner will have to visit the property.

This is probably a daft question but does Plusnet get any say in who visits? I assume they just ring Openreach and Openreach contact the cheapest contractor for the area. This is obviously what happened withe initial swap from copper to fibre as it looks as if a drunk installed it!

https://thumbsnap.com/N5yPbrSb

Re: FTTP swap over

MisterW — Fri, 28 Jul 2023 10:48:15 GMT

This is probably a daft question but does Plusnet get any say in who visits? I assume they just ring Openreach and Openreach contact the cheapest contractor for the area.

Plusnet just place an order (electronically) with OR to supply FTTP. Its up to OR who they use to perform the installation.

You are correct, the Quinn manager is not! If an Openreach ONT exists, then no engineer is required, its just a remote activation.

However, there seems to be some issues with the automated ordering system in that it initially determines that no engineer is required then subsequently specifies an engineer IS required. It seems to require that the automated order is cancelled and a manual one placed for remote activation

Re: FTTP swap over

cbcadmin — Fri, 28 Jul 2023 10:53:38 GMT

God. it sounds if I am in for more “fun” due to flakey systems.

Is there anyway to get an engineer to visit as presumably it makes no odds to Plusnet.

Re: FTTP swap over

Champnet — Fri, 28 Jul 2023 11:06:44 GMT

Do Vodaphone use the BT infrastructure ? Round here they use Cityfibre. If not then a whole new installation will be neccessary.

Re: FTTP swap over

MisterW — Fri, 28 Jul 2023 11:08:57 GMT

@Champnet AFAIK they use whichever is available

Re: FTTP swap over

cbcadmin — Fri, 28 Jul 2023 12:58:49 GMT

Mine is certainly BT, but I understand they can use others.

Re: FTTP swap over

cbcadmin — Fri, 28 Jul 2023 12:59:46 GMT

It's BT or nothing round here.