topic Re: 36Mb/s FTTP upload speed in Full Fibre

36Mb/s FTTP upload speed

briank — Mon, 24 Jul 2023 15:07:24 GMT

I have not had any problems with download speeds on my 36Mb/s FTTP broadband.

However today I uploaded a 700MB video file to my Google Drive.

It took about 45 minutes. That works out about 250KB/s (roughly 2Mb/s).

While it was busy uploading, browsing other web pages became noticeably slow.

That suggests the broadband connection is the bottleneck rather than the server on Google Drive.

Is this to be expected?

I can understand why upload speeds are slower than download speeds when using ADSL over copper (i.e. limited bandwidth) but why is that also the case with FTTP?

Re: 36Mb/s FTTP upload speed

briank — Mon, 24 Jul 2023 15:28:58 GMT

Another recent post reports a similar issue:-

https://community.plus.net/t5/Broadband/Low-Upload-Speed/m-p/1926394#U1926394

Re: 36Mb/s FTTP upload speed

bmc — Mon, 24 Jul 2023 15:40:15 GMT

@briank

Are you on FTTP or FTTC? - I suspect the latter.

Brian

Re: 36Mb/s FTTP upload speed

MisterW — Mon, 24 Jul 2023 15:54:16 GMT

I believe from previous posts @briank was/is on the FTTP trial.

2Mb upload looks suspiciously like a 40/2 profile, although I didnt think there was any of those left?

Maybe being on the FTTP trial the profile got left as it was.

@briank have you considered recontracting to a 'proper' FTTP product now that they are available ? its likely to be considerably cheaper than the current 'out of contract' price ( and likely a faster speed )

Re: 36Mb/s FTTP upload speed

bmc — Mon, 24 Jul 2023 16:05:07 GMT

@MisterW

If he's on the Trial then it should be 40/10 as, from memory, only 40/10 and 80/20 were available.

If the OP upgrades to it'll have to be to 78/20 (minimum) as the 40/10 speed is no longer offered.

When I did so a couple of months back it worked out at a couple of quid less each month. If the OP has a phone service then that would be a complication.

Brian

Re: 36Mb/s FTTP upload speed

MisterW — Mon, 24 Jul 2023 16:08:01 GMT

If he's on the Trial then it should be 40/10

@bmc agreed, it 'should' be...

f the OP has a phone service then that would be a complication.

Previous posts say the phone has already been transferred to voip

Re: 36Mb/s FTTP upload speed

briank — Mon, 24 Jul 2023 16:13:15 GMT

I am indeed on the FTTP trial (no contract)

Currently paying £27.20/month broadband only.

An 18month contract would be £28.99/month.

Unless soemone can tell me otherwise, I don't really see any advantage?

I don't have a separate landline - I use Vonage VOIP which costs about £10.25/month (unless I make calls to mobiles which are charged extra).

I could run a speedcheck to confirm the current upload & download speeds.

Re: 36Mb/s FTTP upload speed

briank — Mon, 24 Jul 2023 16:17:14 GMT

www.broadbandspeedchecker.co.uk reports:-

download: 37.3Mb/s

upload: 2Mb/s

The upload speed matches that for the 700MB video file upload to Google Drive.

Re: 36Mb/s FTTP upload speed

MisterW — Mon, 24 Jul 2023 16:20:38 GMT

I thought the Full Fibre deals started at £24.99 for FF74 on a 24 month contract ?

@briank you would also get double the download & upload speed of your existing connection

A speedtest would be useful as would sight of the details of your broadband provisioned speeds here https://www.plus.net/member-centre/broadband

Re: 36Mb/s FTTP upload speed

briank — Mon, 24 Jul 2023 16:20:43 GMT

If it's 40/10 as suggested, then surely I should be getting 9Mb/s upload speed rather than 2Mb/s?

Re: 36Mb/s FTTP upload speed

briank — Mon, 24 Jul 2023 16:26:15 GMT

£25.99 for a 24 month contract (see attachment)

Re: 36Mb/s FTTP upload speed

briank — Mon, 24 Jul 2023 16:40:34 GMT

Ok - just found the FF74 option for £24.99/month with a 24month contract. (see attached).

It looks a bit strange because it says 74Mb/s estimated download speed but underneath indicates only 40Mb/s guaranteed speed. That's hardly any faster than the 36Mb/s I already have.

The 20 Mb/s upload speed is also only an estimate.

It looks like you get a new router.

Re: 36Mb/s FTTP upload speed

briank — Mon, 24 Jul 2023 16:45:08 GMT

"If it's 40/10 as suggested, then surely I should be getting 9Mb/s upload speed rather than 2Mb/s?"

If a Plusnet admin reads this, perhaps he could arrange for someone to look into the current configuration?

Re: 36Mb/s FTTP upload speed

MisterW — Mon, 24 Jul 2023 16:47:42 GMT

underneath indicates only 40Mb/s guaranteed speed

@briank @you can ignore that, it's just Openreach giving Conservative guaranteed speeds, in reality Fttp gives the provisioned speeds

You need one of the Plusnet help team to check over your connection to see why you're only getting 2Mb and to advise on the upgrade.

There's no point in calling customer services, they do t know anything about the Trial and will assume you're on fttc.

Re: 36Mb/s FTTP upload speed

bmc — Mon, 24 Jul 2023 17:15:09 GMT

@briank

The prices quoted appear to be the same as I was paying / am now paying. Double the speed for a couple of quid less. You get a Hub2 (for P&P) which is better for WiFi. Only thing unknown is what price you'll pay in two years time.

If you do decide to jump try and do it through the forum - the phone support staff know little if anything about the FTTP Trial and a manual adjustment needs to be made to keep the system happy.

Your immediate problem may well be a profile issue which needs a staff member to review.

Brian

Re: 36Mb/s FTTP upload speed

briank — Tue, 25 Jul 2023 07:25:50 GMT

What is the process to submit a request to get this issue investigated?

The old method of raising a ticket appears to be defunct.

I can't find any kind of chat assistant.

The only information I can find suggests "troubleshoot by text". (Text HELP to 07800008121).

That sounds like a longwinded and expensive method (my ASDA Mobile PAYG charges 10p/text).

Re: 36Mb/s FTTP upload speed

MisterW — Tue, 25 Jul 2023 07:55:06 GMT

What is the process to submit a request to get this issue investigated?

@briank because you are still on an FTTP trial provision , the normal fault procedures won't work very well. You need to wait for one of the PN help team to pick up this thread. They will understand about the FTTP trial. If noone picks this up today, then I'll try escalating it to get some traction.

Re: 36Mb/s FTTP upload speed

MatthewWheeler — Tue, 25 Jul 2023 09:55:21 GMT

Sorry to hear this @briank

I've placed an order to change this which will complete tomorrow.

As others have advised it may be worth checking your upgrade offers here as there'll be better deals than what you're currently on.

If you do this let us know as due to you being on the trial we'll need to do some bodging

Re: 36Mb/s FTTP upload speed

MisterW — Tue, 25 Jul 2023 10:11:18 GMT

@MatthewWheeler thanks for picking this up. So was it somehow provisioned on 40/2 ?

Re: 36Mb/s FTTP upload speed

RobPN — Tue, 25 Jul 2023 11:20:05 GMT

@briank wrote:

That sounds like a longwinded and expensive method (my ASDA Mobile PAYG charges 10p/text).

@briank

Sorry, but yep, 10p per text seems expensive, IMO just as Vonage VoIP is at £10.25 per month!