topic Re: We have asked our wholesale broadband suppliers to turn interleaving off at your request in Full Fibre

We have asked our wholesale broadband suppliers to turn interleaving off at your request

ksaro1 — Tue, 04 Jul 2023 09:18:04 GMT

What does the Subject mean? I've chosen to upgrade my Full Fibre speed from 500 to 900 mb/s. I then received an e-mail with the Subject statement in it. In addition the e-mail stated that I may experience issues with the stability of my service. What does this mean? I didn't see any mention of interleaving on the upgrade offer and I certainly wouldn't have upgraded if I knew my service would be unstable.

Re: We have asked our wholesale broadband suppliers to turn interleaving off at your request

jab1 — Tue, 04 Jul 2023 09:25:10 GMT

@ksaro1 This is a 'false flag' message auto-generated by the PN system. Interleaving is not used on Full Fibre, but changes of service provision for some reason auto-generate this misleading message.

Re: We have asked our wholesale broadband suppliers to turn interleaving off at your request

MisterW — Tue, 04 Jul 2023 09:25:53 GMT

Dont worry , its just an erroneous message generated as part of the product change. There is no interleaving on Full fibre.

Re: We have asked our wholesale broadband suppliers to turn interleaving off at your request

ksaro1 — Tue, 04 Jul 2023 09:28:06 GMT

PHEW... glad to know.

Plusnet should really sort out their auto-replies. This is the second such erroneous auto-reply I've had from them. It just confuses matters.

Re: We have asked our wholesale broadband suppliers to turn interleaving off at your request

RealAleMadrid — Tue, 04 Jul 2023 10:36:11 GMT

@ksaro1 Well Plusnet are definitely aware of this one, it's been mentioned several times recently on the forum. Have they done anything to fix it? Obviously not (yet).