topic Re: Ports not staying open in Full Fibre

Ports not staying open

Ako — Wed, 07 Jun 2023 16:01:46 GMT

So my Hub two router opens ports automaticly, but after sometime (i say sometime because it ranges from a few days to weeks) the port closes and only way to get it open again is to reboot the router

Any ideas?

Re: Ports not staying open

dvorak — Wed, 07 Jun 2023 18:51:18 GMT

A bit more information would be useful, e.g. what ports and application and how do you know they're closed?

Re: Ports not staying open

Ako — Wed, 07 Jun 2023 20:09:09 GMT

utorrent port 33012 & ace player port 8621.

I check them with canyouseeme.

Re: Ports not staying open

bill888 — Thu, 08 Jun 2023 02:28:38 GMT

fwiw, if you find uPnP is unreliable, consider setting up manual port forward rule on the hub.

fyi, I believe BT branded Home and Smart hubs perform an 'auto-reboot' every 14 days to help improve stability of the hub. Plusnet hubs don't auto-reboot.

Re: Ports not staying open

Ako — Thu, 08 Jun 2023 13:58:09 GMT

Hi bill888 that sounds like upnp is my problem.

i found the upnp setting, do i just turn that off?

Thanks

ps. i'm a bit of a noob at this, so please be patient with me

Re: Ports not staying open

bill888 — Thu, 08 Jun 2023 14:04:57 GMT

yes you can turn off upnp on the hub 2.

Also check whether the apps have a upnp setting too.

you will still need to set up port forward rules on the hub 2.

I don't think Plusnet has a specific help page on the subject. This BT page for 'BT smart hub and Ultra smart hub' may help:

https://www.bt.com/help/broadband/learn-about-broadband/how-do-i-set-up-port-forwarding-on-my-bt-hub-

Re: Ports not staying open

Ako — Thu, 08 Jun 2023 14:54:29 GMT

Thanks bill888

ports manually setup with upnp off, just got to wait a few weeks now and see if ports stay open