topic Re: Unable to enable static IP in Full Fibre

Unable to enable static IP

kjwkjw — Fri, 02 Jun 2023 10:59:06 GMT

I am back in the Plusnet fold after 2 years away due to lack of FTTP back then!

Now re-activated on fibre 900 as of yesterday but the static IP option is not letting me change from Dynamic to Static...

Anyone else had this issue, and is there a fix?

Thanks in advance

Re: Unable to enable static IP

Gandalf — Fri, 02 Jun 2023 13:44:20 GMT

Welcome back @kjwkjw

I tried to fix but didn't have much luck, so I've removed and re-added the static IP add-on.

If you can turn your router off and on or do a single disconnect/reconnect within your router's interface, you'll be on a static IP. I've also credited your account with £5 to cover the duplicate charge as a result of this.

Let me know if there are any issues.

Re: Unable to enable static IP

kjwkjw — Fri, 02 Jun 2023 16:25:43 GMT

Thats great, thank you very much! Looks better in the portal now.

I`ll reset the session once work is over!

Is there a panel for rdns setup or is that an email to someone?

Thanks again.

Re: Unable to enable static IP

MatthewWheeler — Sun, 04 Jun 2023 12:59:01 GMT

Hi @kjwkjw

If you can drop me a PM with what you want the rDNS set to I'll get that raised for you