topic Re: Full Fibre 900 Line profile doesn't look correct. in Full Fibre

Full Fibre 900 Line profile doesn't look correct.

JPYDX — Wed, 24 May 2023 08:51:32 GMT

Hi all,

I have spoken to telephone support but unfortunately my query wasnt understood too well.

I recently uplifted from Full Fibre 500 to 900.

My upload speed is hitting upto 110Mbps now, which seems to be hitting the line profile for the 900Mbps services.

But the download is still around 400/450Mbps - which seems identical to the speeds I was getting on the 500 package.

I use my own router. I have done all the usual tests of taking WiFi out of the question and even to the point of connecting myself into the ONT and doing PPOE dialup from my laptop.

Anyone able to help here with checking my line rate?

Re: Full Fibre 900 Line profile doesn't look correct.

JPYDX — Wed, 24 May 2023 09:02:49 GMT

After reviewing the forum, I do think a DLM reset would probably sort this if anyone could help

Re: Full Fibre 900 Line profile doesn't look correct.

dvorak — Wed, 24 May 2023 09:05:30 GMT

If you’re doing your tests wireless 400/500 is about right.
You’d need a wired connection to hit the higher speeds

Re: Full Fibre 900 Line profile doesn't look correct.

JPYDX — Wed, 24 May 2023 09:07:27 GMT

As mentioned above, sorry if it wasn't clear.

I am doing wired test. I have completely bypassed the router and patched myself directly into the ONT on 2 separate devices.

The line profile isn't right - I just know that simply without being too pedantic.

If anyone internally could perform a line profile reset, I would be much appreciated

Re: Full Fibre 900 Line profile doesn't look correct.

dvorak — Wed, 24 May 2023 09:09:20 GMT

Moderators Note

This topic has been moved from Broadband to Full Fibre

Re: Full Fibre 900 Line profile doesn't look correct.

pjmarsh — Wed, 24 May 2023 09:12:52 GMT

DLM isn't used on Full Fibre. Do you have a static or dynamic IP address?

Re: Full Fibre 900 Line profile doesn't look correct.

JPYDX — Wed, 24 May 2023 09:28:47 GMT

Static.

Re: Full Fibre 900 Line profile doesn't look correct.

MisterW — Wed, 24 May 2023 09:33:30 GMT

If you login to the member centre , what does this https://www.plus.net/member-centre/broadband say for Current Line Speed ?

Re: Full Fibre 900 Line profile doesn't look correct.

JPYDX — Wed, 24 May 2023 09:38:03 GMT

Product: Full Fibre 900
Estimated Download Range: 900 - 1000Mbps
Estimated Upload Range: 104 - 115Mbps
Minimum Guaranteed Speed: 500Mbps
Current Line Speed (Download): 1000Mbps

This is 1 example of a speed test with me connected directly into the ONT. See attached.

For avoidance of any doubt, being connected directly into the router brings same results pretty much - but I wanted to rule out any cabling/port/router issues that could be affecting speed.

Upload profile has definitely changed as I can see the increase. Downloads are very similar to when I was on Full Fibre 500 - which raised the suspicion as above.

Re: Full Fibre 900 Line profile doesn't look correct.

pjmarsh — Wed, 24 May 2023 09:43:11 GMT

That shouldn't be any profiles on the Plusnet or Openreach side then. Are you connected to a VPN of any kind or going through a proxy? My (high spec) work laptophas zScaler installed which forces all traffic through their proxies, which ultimately means from that I can only get speedtests of 300-350ish. Other, older laptops which aren't from my work can max out my line without a problem.

Re: Full Fibre 900 Line profile doesn't look correct.

MisterW — Wed, 24 May 2023 09:45:31 GMT

Everything looks fine there.

Have you tried the CLI version of speedtest.net https://www.speedtest.net/apps/cli ? I've seen some strange results with the browser based tests

Re: Full Fibre 900 Line profile doesn't look correct.

JPYDX — Wed, 24 May 2023 09:51:56 GMT

Tried variety of devices. No VPN's. Passing through a Fortinet 100F appliance that terminates the PPOE connection.

I have put the original Plusnet router in and still the exact same pretty much albeit slower.

Just a little concerned I am not hitting the minimum download speed expected for the service.

Re: Full Fibre 900 Line profile doesn't look correct.

JPYDX — Wed, 24 May 2023 09:53:08 GMT

Will give it a go - good shout. Ill be intrigued.

FYI - BT Wholesale tests are terrible. I did this whilst directly connected into the ONT and the results are far worse lol.

Re: Full Fibre 900 Line profile doesn't look correct.

bill888 — Wed, 24 May 2023 10:11:56 GMT

fwiw, could it be packet loss?

Enable ping on the Plusnet or other router and set up a BQM graph.

https://www.thinkbroadband.com/broadband/monitoring/quality

The live graph can take up to half an hour to update.

I presume you have tried different ethernet cables.

Re: Full Fibre 900 Line profile doesn't look correct.

pjmarsh — Wed, 24 May 2023 10:14:52 GMT

If it was a cable issue then the link on the dodgy cable would only be negotiated at 100mbs, so the speed tests wouldn't be as high as are being seen

Re: Full Fibre 900 Line profile doesn't look correct.

JPYDX — Wed, 24 May 2023 12:19:59 GMT

Indeed - and cabling is obviously ok.

Unsure - I would still like it if internally someone at Plusnet could just double-check everything their side.

I cant see a reason why I wouldn't be hitting my 500Mb guaranteed.

Not to go down that route, but contractually, I should be achieving that too - so I would like this looking into if possible please guys

Re: Full Fibre 900 Line profile doesn't look correct.

JPYDX — Wed, 24 May 2023 14:45:06 GMT

All,

This is from my Netgear ORBI system which is connected directly into my router via Cat5.

Similar results to speed tests on client devices

There’s something wrong Plusnet - appreciate my member portal states the correct line speed but I’m not getting the minimum on my download side.

Can this be investigated please? Thank you

Re: Full Fibre 900 Line profile doesn't look correct.

JPYDX — Wed, 24 May 2023 14:46:02 GMT

Screenshot from ORBI

Re: Full Fibre 900 Line profile doesn't look correct.

pjmarsh — Wed, 24 May 2023 14:53:19 GMT

I presume you mean cat5e? Cat5 wouldn't support those speeds.

Was there meant to be a screenshot attached to your last post?

My only guess on this is that there's been an issue with what Openreach have provisioned, which Plusnet will need to raise with them.

Re: Full Fibre 900 Line profile doesn't look correct.

JPYDX — Wed, 24 May 2023 14:58:57 GMT

Indeed, apologies.

See attached screenshot in this post. I think from the Orbi to the router it is actually a Cat6 - not that it would make any difference in this case. Anywho.

I would be appreciated if provisioning could check this - is there a better way to contact support to look into this? Or just wait for their reply to this thread? Thanks for your assistance so far however.