topic Re: ONT box power cable in Full Fibre

ONT box power cable

Marty3 — Sat, 06 May 2023 07:51:59 GMT

Hi everyone,
I have moved house and last night my broadband was connected. However my BT box (I think it is called the ONT box) doesn't have a power cable.
Please can someone tell me where I can get one or what I should Google to find one? I am not technical and this is all like a foreign language!
For now I've plugged in a power cable from something else and it works but it needs its own cable!

Thank you

Re: ONT box power cable

Baldrick1 — Sat, 06 May 2023 08:31:34 GMT

Moderators Note

This topic has been moved from Broadband to Full Fibre

Re: ONT box power cable

bill888 — Sat, 06 May 2023 09:00:57 GMT

Have you phoned and spoken to Plusnet? They may be able to arrange for Openreach to come and provide a new power adapter for free as well as check their ONT is functioning correctly?

Otherwise, which ONT model do you have?

eg. The Nokia ONT (Model G-010G-Q), requires 12.0v DC at 0.5 Amps. Any replacement 12v DC and 0.5A or higher Amps would work as you have discovered. Polarity is probably centre pin-positive polarity. (In unlikely event it is reversed, the ONT will be toast....)

I don't know the size of the round barrel plug. It looked like 5.5mm outer diameter but the barrel was also half insulated along its barrel length. The hole through the centre of the plug might be common size: 2.1 or 2.5mm?

fwiw, most router manufacturers like Asus, Linksys tend to use 2.1mm x 5.5mm barrel plugs for their 12v power adapters.

If the hole in end of plug is too big, what can happen is a 'loose' connection and the ONT may intermittently lose power if the cable is accidentally knocked. (eg. the power adapters supplied with Plusnet Hub One and Two have a huge 3.0mm diameter hole in end of the barrel plug)

Re: ONT box power cable

nitram — Sat, 06 May 2023 08:59:02 GMT

The ONT and power cable are supplied and installed by Openreach and should have been left by the previous occupant.

Contact Plusnet and ask them to get Openreach to supply a power cable.

Re: ONT box power cable

Marty3 — Sat, 06 May 2023 09:16:50 GMT

Thank you. I will contact Plusnet to ask.

Re: ONT box power cable

bmc — Sat, 06 May 2023 12:25:38 GMT

@Marty3

Does the Box you're talking about look like this.

https://support.aa.net.uk/Openreach_FTTP_ONT

Brian

Re: ONT box power cable

Marty3 — Sat, 06 May 2023 15:55:59 GMT

Hi BMC - yes that's the one.

Re: ONT box power cable

Baldrick1 — Sun, 07 May 2023 10:09:32 GMT

@Marty3

Presuming that you know what the power supply that you are using was designed to work with, why not simply buy a replacement for that device?

Re: ONT box power cable

Penny — Sun, 07 May 2023 11:31:59 GMT

@Marty3 wrote:
... my BT box (I think it is called the ONT box) doesn't have a power cable.
... I am not technical and this is all like a foreign language!

You're not alone in not understanding what it all means. I eventually looked up lots of the terms and made a post ("Technical Jargon") at https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Technical-Jargon/m-p/1919108/highlight/true#M94394 .

I should maybe have had the presence of mind to label that post with each of the jargon terms (much like you labelled yours with ONT).

Given that we can't go back and edit posts here after 15 minutes or whatever the deadline is, I wonder if one of the moderators - @Baldrick1 maybe (?) - would be kind enough to go and add tags and labels at the foot of that first post?

I know that others here have answered the technical aspects of your query @Marty3 , just hoped the jargon stuff might be helpful.

footnote - how does a post become labelled? just tried to add ONT to this and there's only a 'tags' option (right of message box) not a 'labels' option 😕

Have typed all the jargon terms in the 'tags' box, for now.

Re: ONT box power cable

Baldrick1 — Mon, 08 May 2023 13:17:08 GMT

@Penny

Done

Re: ONT box power cable

Penny — Mon, 08 May 2023 19:09:19 GMT

@Baldrick1

Thank you much appreciated.

Re: ONT box power cable

Penny — Tue, 09 May 2023 14:10:31 GMT

@Penny wrote:
footnote - how does a post become labelled? just tried to add ONT to this and there's only a 'tags' option (right of message box) not a 'labels' option : /

@Marty3 Your original (opening) post at the top of this thread showed:

Tags: power

Labels:ONT

... how did you add the ONT label (?) Since mulling over that question, have noticed that posts 'everywhere' now seem to have 'add tags' below them - yet there's no option for 'add labels' (and nor is there a 'post labels' option to the right of the message box when composing a new message, yet there's a 'post tags' box).

... not that I know the difference between 'labels' and 'tags' but some insight into how you succeeded in adding a label, would be appreciated

Re: ONT box power cable

Browni — Tue, 09 May 2023 13:57:33 GMT

@Penny I'm pretty sure that labels are for moderator/staff use.

Re: ONT box power cable

pjmarsh — Tue, 09 May 2023 14:20:34 GMT

When starting a new topic I get the option to add labels and tags. On replied I only get the option for tags. I don't think "Superuser" status should give me any extra permissions in that area.

Re: ONT box power cable

Browni — Tue, 09 May 2023 14:31:08 GMT

Just checked and I also can enter tags & labels on a new post, I do have a faint memory of a discussion regarding labels/tags and I'm pretty sure it was about staff/mods classifying posts.

Re: ONT box power cable

pjmarsh — Tue, 09 May 2023 14:34:53 GMT

@Browni, thanks for confirming. I vaguely remember it as that as well. I very rarely create my own topic, so can't recall if it's changed at all.

Re: ONT box power cable

Penny — Tue, 09 May 2023 14:37:11 GMT

@pjmarsh wrote:

When starting a new topic I get the option to add labels and tags. On replied I only get the option for tags.

Thanks Phil - had never noticed that. Just tried starting a new topic on some other board, and yes, there was the option to 'add labels' - in fact there were three options on the right - 'labels', 'post tags' and 'cover photo'.

... random.

... 'cover photo' (?)

'labels' is clearly for everyone it would seem (if only on the very first post, for whatever unfathomable reason).

but 'cover photo' (?)

... intrigued.

Re: ONT box power cable

Browni — Tue, 09 May 2023 14:40:49 GMT

I don't have the cover photo option...

Re: ONT box power cable

pjmarsh — Tue, 09 May 2023 14:41:12 GMT

@Penny, that's exactly what I thought. As I say, I rarely start a new topic, though I did last week. I never noticed any of that on the right. I just concentrated on the Subject and Body and hit post. I'd take a good guess that it was all there then, but my mind never even registered that it was there!

Re: ONT box power cable

Marty3 — Tue, 09 May 2023 17:02:45 GMT

@Baldrick1 that's a good idea, but I wasn't entirely sure whether or not it was there right sort of power?