topic Re: Full Fibre Hub in Full Fibre

Full Fibre Hub

MattDeakin — Tue, 09 May 2023 11:58:02 GMT

Hi, I've just upgraded to the Full Fibre 300. I think I need a new hub, Hub Two, with it but haven't had any confrimation that I will be sent one. Thanks

Re: Full Fibre Hub

bill888 — Tue, 09 May 2023 12:01:13 GMT

Phone Customer Options Team on 0800 013 2632 to arrange a free Hub 2 to be sent to you. It will cost £9.99 delivery.

Re: Full Fibre Hub

MisterW — Tue, 09 May 2023 12:05:47 GMT

@MattDeakin what Hub do you currently have ? If its a Hub one then it will work, although the upstream will be limited to around 30Mb. Just connect the WAN port to the ONT with a cat5e (or better) ethernet cable

Re: Full Fibre Hub

MattDeakin — Tue, 09 May 2023 12:18:37 GMT

Thanks for the replys, good to know the Hub One will mostly work. I might do what @bill888 said though and order the new one still. Been having dropouts with the previous non fibre pack so hopefully it'll help as well as having fibre. Thanks

Re: Full Fibre Hub

MisterW — Tue, 09 May 2023 12:21:38 GMT

@MattDeakin yes, I'd suggest ordering the Hub2 anyway. Its a better router than the Hub1, although it only has 3 LAN ports. The 4th port is a dedicated WAN port.

Re: Full Fibre Hub

MattDeakin — Tue, 09 May 2023 12:35:28 GMT

Just ordered it. They said the Hub1 will only do about 80Mbps down as well so kind of had to get it ordered. Thanks again for the help

Re: Full Fibre Hub

MisterW — Tue, 09 May 2023 12:50:59 GMT

They said the Hub1 will only do about 80Mbps down

I believe they're wrong, we had it confirmed on here by the product owner that the restriction on the Hub one is upstream only

Re: Full Fibre Hub

MattDeakin — Tue, 09 May 2023 14:13:17 GMT

Ahh right, I did think that it was a little low. Thanks for the info!