topic Re: No speed increase with upgrade. in Full Fibre

No speed increase with upgrade.

Eggs — Fri, 05 May 2023 20:46:37 GMT

I have upgraded from the 150 to 300 fttp package (for a reduction in cost).

My upload speed has risen from 25 to 50 mbs but I have had no increase in download speed (still 150 mbs).

Reading these forums I see it can sometimes help by switching the router off for half an hour.

I have done this but still no joy.

Any ideas?

Re: No speed increase with upgrade.

MisterW — Sat, 06 May 2023 07:47:57 GMT

Is that a wired speed test ?

Re: No speed increase with upgrade.

Eggs — Sat, 06 May 2023 09:41:28 GMT

Yes it is.

Re: No speed increase with upgrade.

bill888 — Sat, 06 May 2023 13:49:58 GMT

Log into your Plusnet account and go to the 'Broadband' tab in the dashboard.

See whether the profile been updated to 300mbps?

Re: No speed increase with upgrade.

Eggs — Sat, 06 May 2023 13:58:00 GMT

Product: Full Fibre 300
Estimated Download Range: 300 - 330Mbps
Estimated Upload Range: 45 - 50Mbps
Minimum Guaranteed Speed: 165Mbps
Current Line Speed (Download): 330Mbps

Re: No speed increase with upgrade.

MisterW — Sat, 06 May 2023 16:03:24 GMT

What router are you using ?

Do you have any powerline adapters in the system ?

What system are you using to do the speedtest ?

Have you tried the ookla test ? ( speedtest.net )

Re: No speed increase with upgrade.

Eggs — Sat, 06 May 2023 16:10:25 GMT

TL-WDR3600

https://www.tp-link.com/uk/home-networking/wifi-router/tl-wdr3600/

No powerline adapters.

I am using my PC.

I used speedtest.net

Re: No speed increase with upgrade.

bill888 — Sat, 06 May 2023 16:38:07 GMT

I presume speed test using PC was over ethernet and you haven't enabled bandwidth control on the TPlink router running stock firmware? Speed tests over wifi will max out around 150 mbps.

Can you install a Plusnet hub 2 and perform a speed test?

Re: No speed increase with upgrade.

Eggs — Sat, 06 May 2023 16:37:13 GMT

Yes. Connection via ethernet.

I don't have another router.

Do you suspect it could be the router then? It does claim to support a 1 gigabit connection.

Re: No speed increase with upgrade.

bill888 — Sat, 06 May 2023 16:44:31 GMT

Is Hardware NAT enabled on the TL-WDR3600 ? Apparently it is a setting.

You could try connecting PC to ONT and configure it for PPPoE, to run a speed test?

https://www.tp-link.com/uk/support/faq/921/

Re: No speed increase with upgrade.

Eggs — Sat, 06 May 2023 17:01:58 GMT

Yes I could. I would prefer not to though. It sounds like a right pain.

Just checked NAT. It is enabled.

Re: No speed increase with upgrade.

MisterW — Sat, 06 May 2023 18:31:57 GMT

It does claim to support a 1 gigabit connection

having a gigabit port and being able to support that as wan to lan throughput are completely different!

Having said that the 3600 does claim to be capable of 800Mb throughput providing hardware nat is enabled and no QoS is used.

I'd suggest trying the direct pppoe test to eliminate the router as a possible problem

Re: No speed increase with upgrade.

Eggs — Sat, 06 May 2023 18:41:19 GMT

erm ...

I will try that tomorrow.

Re: No speed increase with upgrade.

MisterW — Sat, 06 May 2023 19:03:01 GMT

Might be worth trying the cli version of the speedtest https://www.speedtest.net/apps/cli

I've seen strange results from browser based tests at higher speeds

Re: No speed increase with upgrade.

Eggs — Sat, 06 May 2023 19:06:22 GMT

Same result.

Re: No speed increase with upgrade.

Eggs — Sat, 06 May 2023 21:04:37 GMT

If it is the router can anyone recommend another?

Re: No speed increase with upgrade.

bill888 — Sun, 07 May 2023 06:04:02 GMT

As you recently renewed your contract, have you considered asking Plusnet to send you a free Hub 2 for the cost of delivery £9.99. Call the customer options team on 0800 013 2632 during normal business hours. I think the Plusnet Hub 2 is an AC2100 (4x4) router powered by Broadcom dual core 1GHz ARM processor.

imho, one disadvantage of the Hub 2, is the wifi SSID for 2.4 and 5 GHz cannot use different names. From what I've seen posted on forum, the single name for both bands can cause problems for some devices.

fwiw, the TPlink Archer C80 or AX23 may be worth considering at the low budget end of the market for use with Full Fibre 300.

Buy a router from a retailer that has a good 30 days refund policy in case you encounter issues.

Re: No speed increase with upgrade.

Eggs — Thu, 25 May 2023 14:14:18 GMT

I felt I was ready for a router upgrade and bought a tp-link AX1800 Dual Band Wi-Fi 6 (Archer AX20) second hand off eBay.

There has been an immediate improvement with the wireless strength and speed but wired download speed remains at 150 mb.

Now I have my VoIP amplified telephone working there is a chance - though slim - I might be able to hear the support staff.

I don't use Twitter.

Wish me luck.

Re: No speed increase with upgrade.

James30 — Thu, 25 May 2023 15:03:49 GMT

@Eggs - Hiya would you be able to test the speed over ethernet and see what your download speed is. Just make sure nothing is downloading in the background.

Re: No speed increase with upgrade.

Eggs — Thu, 25 May 2023 16:52:05 GMT

Just tested it again with the same result.

Since the upgrade the upload speed doubled to around 50 Mb.

The download speed has remained the same at around 150 Mb.