topic Re: OpenReach ONT RED LIGHT in Full Fibre

OpenReach ONT RED LIGHT

jodyemery — Mon, 10 Apr 2023 14:11:22 GMT

Hello,

Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with double sided tape.

Since then this ONT shows RED Light on LOS and since then i do not have internet.

Restarting did not help, unplugging and then plugging wires did not help either.

I Texted HELP and FAULT many times but nothing happened, maybe due to easter long weekend... But i need connection

anything?

EDIT: + PON light does not show anything

Regards,

Re: OpenReach ONT RED LIGHT

MisterW — Mon, 10 Apr 2023 14:21:56 GMT

Quite possible that it's damaged the ONT or the fibre connection to the CSP.

Call Customer services and report the fault

Re: OpenReach ONT RED LIGHT

jodyemery — Mon, 10 Apr 2023 14:25:15 GMT

I registered here only because no one answering there, and their system of HELP texting or FAULT texting does not do anything xD

I will try tomorrow again, as bank holiday goes away

Re: OpenReach ONT RED LIGHT

csmith94 — Mon, 10 Apr 2023 15:21:58 GMT

Hi @jodyemery

I'm really sorry to hear you've got no service, I've ran a line test and will be able to get an engineer booked in for you to investigate further.

Openreach operate 2 timeslots for visits. These are AM ( 0800-1300) and PM (1300-1800), Monday to Friday

Please provide 3 timeslots you could attend and we will book the appointment for you and contact you to confirm when the engineer will be visiting.

Please note if an engineer visits your premises and is unable to gain access or if the fault is found to be caused by your equipment, your set up or your phone socket, the engineers may refer you back to us to discuss the next steps.

Re: OpenReach ONT RED LIGHT

jodyemery — Mon, 10 Apr 2023 16:54:37 GMT

Hello,

AM slot 8-13 is perfect as my boyfriend is at home till 13:30.

Any day except fridays will do.

Regards,

Re: OpenReach ONT RED LIGHT

csmith94 — Tue, 11 Apr 2023 10:53:32 GMT

Thanks for letting us know, I've got an appointment booked in for the 12/04/23 between 8AM & 1PM. The Engineer will attempt to resolve the fault externally first before coming round, they will keep in touch on the day of the appointment.

Once the Engineer has been, our Faults Team will follow up to make sure everything is ok or if anything else needs to be done.