topic Re: Moving to full fibre in Full Fibre

Moving to full fibre

CapGrumpy — Thu, 09 Feb 2023 20:34:29 GMT

I am just about to renew and am totally confused about full fibre and what happens with phone calls - any help would be appreciated.

Re: Moving to full fibre

jab1 — Thu, 09 Feb 2023 20:38:57 GMT

Basically, @CapGrumpy , you lose the ability to make phone calls over the PSTN network. If you want a 'land line' you have to set up your own VoIP service - PN Full Fibre does not have a 'phone' component.

Re: Moving to full fibre

CapGrumpy — Thu, 09 Feb 2023 21:00:04 GMT

So if I am understanding you right - I have to have a separate contract with a VOIP supplier ?

Why are Plusnet missing the boat with this ? - FFTP + Digital Voice seems logical - having a separate contract with VOIP is more hassle than its worth.

Re: Moving to full fibre

jab1 — Thu, 09 Feb 2023 21:06:03 GMT

You ae understanding me perfectly correctly - you have to arrange your own VoIP contract with a VoIP provider.

PN are not 'missing the boat' , this is a decision made 'on their behalf' by BT Consumer, of which they are merely the 'low-cost' broadband provider.

Re: Moving to full fibre

bmc — Thu, 09 Feb 2023 21:22:05 GMT

@CapGrumpy

I assume you fully understand you lose your phone number - even if you setup a VOIP account.

For whatever reason, a commercial decision was made not to offer VOIP on PN FTTP. It is a customers decision as to whether to stay to change provider. Many people, though not all, no longer use a landline.

Brian