topic Re: Possible to get a 2nd FTTP line? in Full Fibre

Possible to get a 2nd FTTP line?

DanChief114 — Mon, 23 Jan 2023 23:20:06 GMT

Hi, My brother is looking to get another ISP for FTTP and i was wondering if this was even possible as i currently have BT Full fibre service at the same address?

He would like an additional line installed instead of taking over my existing fibre line, BT have explained that this is impossible(i think it's because we're already with BT) but i told him about plusnet and i thought i would check on here if anyone knows possibly an employee or customer who has experienced this theirselfs.

Thanks.

Re: Possible to get a 2nd FTTP line?

DanChief114 — Tue, 24 Jan 2023 02:32:14 GMT

Also have been reading about an option to upgrade the single ONT to a Multi Port ONT and have two providers running from one fibre line.

Re: Possible to get a 2nd FTTP line?

RealAleMadrid — Tue, 24 Jan 2023 13:10:49 GMT

@DanChief114 It is possible to have more than one FTTP service, using a 4 port ONT but I fear you may struggle to get any of the main stream providers to offer it or even understand how it can be done. The fact that BT said it's impossible is the typical response from some person who doesn't have a clue. The original 4 port ONT's were discontinued by Openreach some time ago but I believe they have a new version now but not a lot of them about.

If you can't get any response from Plusnet who I would not expect to be able to offer this, they appear to have trouble with their ordering systems particularly if there is an existing ONT at the premises so it might be worth trying some of the more specialist providers such as some of these which may well be more expensive than the usual suspects.

https://www.ispreview.co.uk/index.php/the-best-uk-broadband-isps-ispreview-editors-pick/2

Thanks to @Gel for the link.

Re: Possible to get a 2nd FTTP line?

bmc — Tue, 24 Jan 2023 14:03:41 GMT

@DanChief114

I have an old style 4 port ONT fitted and there was certainly talk at the time of having more than one provider using it if so desired. I doubt many people have ever done so - a few businesses perhaps.

You'll need to talk to any possible ISP as it almost certainly won't be available on-line. Zen Internet might be worth a punt.

Brian

Re: Possible to get a 2nd FTTP line?

csmith94 — Tue, 24 Jan 2023 19:54:30 GMT

Hi @DanChief114

Thanks for reaching out over the Forums!

I can only really speak on behalf of Plusnet but currently multiple Fibre lines is something that's not being implemented. This probably won't be forever and might be opened up in the future, as you've mentioned there is Multi Port ONT so some providers will be doing this, I'm just not entirely sure who is.

Re: Possible to get a 2nd FTTP line?

RobPN — Tue, 24 Jan 2023 20:25:43 GMT

@DanChief114

Not only is it possible to have two FTTP connections, some people have got three, although apparently the third connection in the case linked below required an additional ONT to be installed for reasons best known to BT/OR. It isn't clear to me whether that means two ONTs are now in use, or whether the new ONT was able to have three ports activated.

Adding an FTTP Connection (Currently have 2 on our ONT)

Re: Possible to get a 2nd FTTP line?

markhawkin — Tue, 24 Jan 2023 21:00:07 GMT

@DanChief114

I suppose the key question is what the objective of having a second FTTP line is.

If it is to keep all traffic seperate, some sort of tunnel to an ISP might do the job (perhaps with an upgrade to the first circuit speed).

If it is for resiliance or to get a second location in the building served, then a second physical line is an obvious reason.

Simplest would be if a different physical network (Virgin perhaps) is available.

Re: Possible to get a 2nd FTTP line?

DanChief114 — Wed, 25 Jan 2023 21:54:34 GMT

Thanks everyone for the answers/responses!

BT confirmed with me that it is impossible to have another FTTP line run to the same address & not able to order a multi port ONT, He called talk talk who where adamant that it was possible for them to order an additional line to the property even though i had them make sure it's an additional line and not a take over. I would prefer he signs with plusnet as i've heard only bad things about them. The order is still apparently "pending", even though i think the order will fail..

I've seen reports of people ordering an additional line without issue, But BT where adamant that a second cannot be added unless it's a business line.

Is it worth me phoning Plusnet or not? Thanks for the responses

Re: Possible to get a 2nd FTTP line?

Mustrum — Wed, 25 Jan 2023 22:49:12 GMT

Have you looked at what the BTW DSL checker says, guess you won't have your phone number so will need your access line ID for an accurate answer.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Possible to get a 2nd FTTP line?

DanChief114 — Thu, 26 Jan 2023 08:39:24 GMT

@Mustrum Hi, I have checked this before trying to even place an order and was more confused lol

Wholesale checker states; "ONT exists with active service. No spare ports are available. A new ONT may be ordered."

Re: Possible to get a 2nd FTTP line?

RealAleMadrid — Thu, 26 Jan 2023 08:55:35 GMT

@Mustrum @DanChief114 Yes the checker details could be useful, if you don't have the line ID the address checker version should work.

Edit: You've already tried this, the message is confusing, does no ports available refer to the CBT connectors or the ports on the ONT which is usually just one?

Re: Possible to get a 2nd FTTP line?

DanChief114 — Thu, 26 Jan 2023 08:53:48 GMT

@RealAleMadrid Hi, I made sure to check the wholesale checker before even considering ordering an additional line or even upgrading the single port ONT to an Multi port ONT, It shows "ONT exists with active service. No spare ports are available. A new ONT may be ordered."

Re: Possible to get a 2nd FTTP line?

DanChief114 — Thu, 26 Jan 2023 09:08:52 GMT

@RealAleMadrid No, the no ports available refers to the ONT. It see's the ONT is a single port and not a multiport, If the ONT had multiple ports it would show that it has spare ports.

Re: Possible to get a 2nd FTTP line?

bmc — Thu, 26 Jan 2023 12:53:38 GMT

@DanChief114

Don't see any point in phoning PN. Try two or three other ISP's and see what their response is.

Brian

Re: Possible to get a 2nd FTTP line?

DanChief114 — Fri, 27 Jan 2023 13:49:06 GMT

Thanks everyone for the help and suggestions, He just got off the phone with TalkTalk and after accepting his order and him wondering why he hasn't received any confirmation or any account info they finally got someone with knowledge to speak on the phone and he said that the reason why the order was stuck in processing is because OpenReach do not allow two fibre lines to one address(even if you're willing to pay),

No clue about a Multi port ONT and how to even order one, kind of crazy how BTWholesale checker even states a new ONT/Service can be ordered

Re: Possible to get a 2nd FTTP line?

markhawkin — Fri, 27 Jan 2023 14:59:20 GMT

That’s probably the end of the Openreach path (assuming you can’t place a copper order).

Does anyone else (perhaps Virgin Media) serve the area?

Otherwise you need to achieve what you want with onne connection.

Re: Possible to get a 2nd FTTP line?

RealAleMadrid — Fri, 27 Jan 2023 18:28:12 GMT

@DanChief114 Once again you have been told a load of rubbish from TalkTalk. I did say you need to talk to one of the more niche providers who may know how to arrange what you want. So far you not been told anything near the truth.

In the ThinkBroadband forum there is one member who had at one time 3 FTTP services on a single 4 port ONT. Possibly now down to 2. There others with multiple single port ONTs supplied by Openreach.

Have a look at this thread from a few months ago .... https://forums.thinkbroadband.com/fibre/f/4725144-two-fttp-connections-different-suppliers.html?vc=1

In this thread Zarjaz who is known to be an Openreach engineer states that multiple Openreach supplied FTTP can be provided by either the new 4 port ONTS which are still a bit rare apparently or by multiple single port ONTS provided there are spare CBTs available.

So it can be done, it just needs a supplier who has the knowledge to provide it.

Re: Possible to get a 2nd FTTP line?

DanChief114 — Sun, 29 Jan 2023 01:34:26 GMT

Hi, tried everything.. Contacted a lot of providers and they all say the exact same thing, There are more than enough spots left on the CBT as i am the only current customer on FTTP

I wish there was a way to just order a new Multi port ONT, talking to some of these sales teams is just annoying as none of them even understand there job at all, Not even a single person knew what a multi port ONT was and was adamant that openreach only supply one fibre drop cable to the property and no current way to upgrade to a multiport

So i guess it's over then, Because he tried to activate the old BT copper line i have that is now dead (moved to fibre) and even plusnet told us that copper is no longer being sold and the only way to get internet is through a fibre connection & they do not install a second line in one house, kind of crazy.. I currently have two active ISP's Sky(copper) & BT(FTTP) i'm wondering what will happen once the contract ends with Sky, Will they refuse to install a second line or just give an ultimatum of taking over the existing line or terminating the service.