topic Re: Service Status is wrong in Full Fibre

Service Status is wrong

rabidhadron — Thu, 08 Dec 2022 16:22:11 GMT

Been having issues with my full fibre broadband since the early hours of this morning. The service status page on Plusnet states that there are no issues of any type anywhere.

However, having run through all the available checks on my router and line Plusnets own diagnostics bot tells me that there is in fact a problem with their network.

Can somebody from Plusnet please explain the above discrepancy.

Re: Service Status is wrong

jab1 — Thu, 08 Dec 2022 16:40:26 GMT

It could just be local to you - the Service Status is only for widespread issues.

Re: Service Status is wrong

rabidhadron — Thu, 08 Dec 2022 16:52:40 GMT

The reports on downdetector would indicate otherwise.

Re: Service Status is wrong

jab1 — Thu, 08 Dec 2022 16:53:54 GMT

Well, it is strange no-one else has reported them on here then.

Re: Service Status is wrong

dvorak — Thu, 08 Dec 2022 21:16:17 GMT

Moderators Note

This topic has been moved from Broadband to Full Fibre

Re: Service Status is wrong

dvorak — Thu, 08 Dec 2022 21:18:47 GMT

Down detector isn't a reliable indicator, and looking at the last day a high of 54 reports our of many hundreds of thousands of customers doesn't suggest there is a large problem.

Re: Service Status is wrong

TheMightyAJ — Tue, 13 Dec 2022 08:54:37 GMT

Hey @rabidhadron,

I'm really sorry to hear that you'd been experiencing issues with the service recently. I've had a look over the account and I can see that the connection seems to be back up and running now. Please let us know if you encounter any further issues and we'll be more than happy to assist.