topic Issues with full fibre in Full Fibre

Issues with full fibre

gamble12 — Fri, 18 Nov 2022 22:51:10 GMT

We recently upgraded to 500 full fibre and the last couple of days have been having issues with the signal. If we do a speed test it can drop all the way down to 7 Mbps for the download speed. What is going on?

Re: Issues with full fibre

Anonymous — Sat, 19 Nov 2022 09:15:59 GMT

@gamble12

Are you doing these speed tests using a device connected by ethernet cable to the router, or on a WiFi device?

Ethernet cable gives a far more reliable result, and will enable people to help localise the problem.

Re: Issues with full fibre

Baldrick1 — Sat, 19 Nov 2022 15:49:21 GMT

Moderators Note

This topic has been moved from Broadband to Full Fibre

Re: Issues with full fibre

willcutforth — Tue, 22 Nov 2022 18:10:48 GMT

Hey there @gamble12 and sorry for the delay in getting back to you. There are only a few of us on the forums at the minute so we are being stretch out. What's the speed been like since Friday, any better?