topic Re: Red LOS Light on ONT, Orange Router - all cables are correct in Full Fibre

Red LOS Light on ONT, Orange Router - all cables are correct

socklobster — Fri, 04 Nov 2022 12:18:03 GMT

Just switched from plusnet landline + broadband to full fiber and once engineer left it worked for around 1 hour before cutting out

There is a red LOS Light on the ONT, Hub Two is glowing orange - all cables are correct and I can connect but have no internet

Thinking i need an engineer visit as it will be a wiring thing - I work from home so this is not a happy time

Re: Red LOS Light on ONT, Orange Router - all cables are correct

Baldrick1 — Fri, 04 Nov 2022 12:30:57 GMT

@socklobster Welcome to the Community Forums.

If you have only gone live today it might be that Plusnet have not fully set up your account. If you have received a text saying that it’s all set up then report a fault. See. https://www.plus.net/help/report-a-problem/broadband/#broadband

Re: Red LOS Light on ONT, Orange Router - all cables are correct

Baldrick1 — Fri, 04 Nov 2022 12:35:32 GMT

@socklobster

Another thought as you are trying to work, have you checked whether the FTTC circuit is still working?

Re: Red LOS Light on ONT, Orange Router - all cables are correct

MisterW — Fri, 04 Nov 2022 12:50:54 GMT

@socklobster LOS indicates a fault in the fibre circuit. About the only thing you can check yourself is that the fibre connection to the ONT is 'clicked' home and hasn't come lose. Other than that , it's raise a fault as @Baldrick1 says

Re: Red LOS Light on ONT, Orange Router - all cables are correct

MatthewWheeler — Tue, 08 Nov 2022 21:57:22 GMT

Hi @socklobster

I'm sorry that your connection wasn't working after you upgraded to Full Fibre.

I can see an engineer went out on Saturday and fixed a fault with the fibre wiring.

Has your connection been okay since?