topic Re: Help!! The account I just connected to yesterday has no network now in Full Fibre

Help!! The account I just connected to yesterday has no network now

gfdz-- — Fri, 16 Sep 2022 10:15:34 GMT

hub lights is blue, but I suddenly lost the Internet in the process of using it!

Re: Help!! The account I just connected to yesterday has no network now

Gandalf — Sun, 18 Sep 2022 14:36:15 GMT

Hi there and apologies for the delayed response.

I can see your router's trying to connect to the internet using the wrong password.

Can you try doing a factory reset by pushing a paperclip into the back of the hub for 20 seconds?

Let me know how you get on.

Re: Help!! The account I just connected to yesterday has no network now

gfdz-- — Sun, 18 Sep 2022 15:04:02 GMT

Now the light is blue. But after I connected to the wifi, I still couldn't use it properly. In 10 minutes, it sometimes had Internet, and sometimes it didn't.

Re: Help!! The account I just connected to yesterday has no network now

Gandalf — Sun, 18 Sep 2022 15:09:24 GMT

Sorry for the problem you've had. Can you get online now?

Re: Help!! The account I just connected to yesterday has no network now

gfdz-- — Sun, 18 Sep 2022 17:14:34 GMT

After I responded to the message, it was no longer available

Re: Help!! The account I just connected to yesterday has no network now

Gandalf — Sun, 18 Sep 2022 17:17:13 GMT

Ah gotcha, that would likely be a coincidence. Did you manage to give the factory reset a go?

Re: Help!! The account I just connected to yesterday has no network now

gfdz-- — Sun, 18 Sep 2022 17:28:44 GMT

Yes, press the reset button with the paper clip. Try long press, short press several times.

Re: Help!! The account I just connected to yesterday has no network now

Gandalf — Sun, 18 Sep 2022 17:32:55 GMT

Okay as your router's still trying to get online with the wrong password, could you go to the router's settings at http://192.168.1.254 then navigating to the advanced settings, make sure the password is the same as the password you'd use to log into your account then click on the connect button?

Re: Help!! The account I just connected to yesterday has no network now

gfdz-- — Sun, 18 Sep 2022 18:05:45 GMT

Now my computer can be connected to the Internet, but when you use the mobile phone connection will appear http://192.168.1.254 this interface, even the scan code to log in. I couldn't find another place to log in. My phone can't connect to this network

Re: Help!! The account I just connected to yesterday has no network now

gfdz-- — Sun, 18 Sep 2022 18:12:13 GMT

回复：救命！！我昨天刚连接的帐户现在没有网络了

gfdz-- — Sun, 18 Sep 2022 18:17:44 GMT

I don't know how to delete posts. In short, nothing is connected to the Internet except for the instant after the reset

Re: Help!! The account I just connected to yesterday has no network now

Gandalf — Sun, 18 Sep 2022 18:42:38 GMT

Are you able to navigate to advanced settings to then disconnect from the internet then reconnect using the right password? There should be an option by clicking on the 3 vertical dots in the top right of your screenshot.

Re: Help!! The account I just connected to yesterday has no network now

gfdz-- — Sun, 18 Sep 2022 19:10:00 GMT

I did, but it still doesn't work.

Re: Help!! The account I just connected to yesterday has no network now

gfdz-- — Sun, 18 Sep 2022 19:19:09 GMT

When I clicked connect and not connect, the Hub lights changed color, but there was no sign that I could log in to the network. （Now it's blue .）

Re: Help!! The account I just connected to yesterday has no network now

SammyM — Wed, 21 Sep 2022 15:21:46 GMT

Sorry for the problems you are having and for the delayed response.

Is it all working now?

Re: Help!! The account I just connected to yesterday has no network now

dvorak — Wed, 21 Sep 2022 15:26:30 GMT

Moderators Note

This topic has been moved from Broadband to Full Fibre