topic Re: Sipgate and the Plus net FTTP router with an ATA in Full Fibre

Sipgate and the Plus net FTTP router with an ATA

clownfish — Mon, 29 Aug 2022 22:55:15 GMT

Has anyone gone FTTP and successfully connected an Analogue Telephone Adapter (ATA) to the Plus Net router for use with a Sipgate VOIP account?

Reason for asking is I know some routers are temperamental and will not play nice with such services. Like my Archer VR2800 for example which I have failed to get to work with Sipgate over my existing FTTC connection.

Re: Sipgate and the Plus net FTTP router with an ATA

MisterW — Tue, 30 Aug 2022 06:34:07 GMT

There are a number of people on here ( myself included ) who have Sipgate working with the Hub 2. I use a Gigaset dect ip phone but I know of at least one who uses an ATA.

I'm surprised you can't get sipgate working with the vr2800, did you turn off the SIP ALG ? That's the usual cause, many routers have broken sip algs and disabling them is usually best

Re: Sipgate and the Plus net FTTP router with an ATA

dvorak — Tue, 30 Aug 2022 08:18:21 GMT

I have FTTP and a Grandstream HT-812 ATA with Sipgate.
That's using a Hub 2.

Re: Sipgate and the Plus net FTTP router with an ATA

clownfish — Tue, 30 Aug 2022 11:40:51 GMT

Yes I turned SIP ALG off. No joy. Even the sipgate softphone on my windows 10 pc won’t register never mind using an ATA.

I was hoping to voip working before going FTTP so I would know any issues were not due to a duff voip configuration or whatever but the TP link archer 2800 isn’t playing.

Re: Sipgate and the Plus net FTTP router with an ATA

clownfish — Tue, 30 Aug 2022 11:48:32 GMT

@dvorak good to know the grandstream works. I have one of those ATA’s and despite following sipgate’s recommended configuration options I could not get it registered. I then tried the softphone on the PC to cut the ATA out of the loop and I still can’t get it to register and the softphone says “no internet connection” which is not true of course. So I think it’s my router hence the question. If the Hub 2 works with an ATA & sipgate then it won’t be a leap into the dark.

Did you have to alter any configuration options on the HD812 other 5an those specified by sipgate?

Re: Sipgate and the Plus net FTTP router with an ATA

dvorak — Tue, 30 Aug 2022 12:27:20 GMT

To get it to register with Sipgate I just used their config, however I applied the settings here https://www.ukvoipforums.com/viewtopic.php?t=1061 (with thanks to @MisterW who pointed them out to me) to get the correct UK setup.
It's working fine with caller id and call blocking etc.

Re: Sipgate and the Plus net FTTP router with an ATA

clownfish — Tue, 30 Aug 2022 22:18:39 GMT

Well it wasn’t the router after all but my Sipgate user ID. The one generated by sipgate ended e0 as they all do I believe when you generate your first user ID but the zero was represented by a Ø character. Copy and paste that and it ends up as the character 0.

So I generated a new user ID which ended in 1. I used that with a Zoiper 5 softphone and bingo I can make and receive calls. I probably would not have spotted this had I not used Zoiper because it gave a more detailed error report than the sipgate softphone and said I was getting an error 401 authentication error. On the sipgate help pages it suggests fixing a 401 error by generating a new password and/or user ID if you are sure you entered the correct values and you still can’t log in. A new password didn’t work but a new user ID did so I am convinced it’s that strange zero and how it got copied across was the culprit. Probably a different character set.